Tech days of reckoning

Tech days of reckoning

Even for technology veterans, keeping pace with advancements is like chasing a moving train that will always be just a bit faster. Try as you may, you can never quite catch up and, if you stop trying, you will never catch up.

#MeToo in tech: how to go from window dressing to action

#MeToo in tech: how to go from window dressing to action

The #MeToo movement ushered in a wave of gender parity awareness in nearly every industry, yet many women are still feeling underrepresented in tech. Can we do more to make IT more welcoming to women?

Waning or waxing? What’s happening to CIO influence?

Waning or waxing? What’s happening to CIO influence?

Those who want to see their influence grow rather than shrink need to look for opportunities and partners rather than losses and interlopers.

Why fixed prices won’t fix IT budget overruns

Why fixed prices won’t fix IT budget overruns

Effectively managing to an IT project budget is a shared responsibility between the vendor and the client. Expect change, but don’t let it derail your budget and project goals.

Rewrite or rebuild? 5 legacy system upgrade considerations

Rewrite or rebuild? 5 legacy system upgrade considerations

Is a rewrite or a rebuild of legacy systems what's right for customers, budgets and time?

On the ledge with blockchain? 3 reasons why diving in is better than holding off

On the ledge with blockchain? 3 reasons why diving in is better than holding off

Rather than waiting for peers and competitors to lay the groundwork for blockchain, today’s IT leaders should consider the advantages of going early into this innovation frontier.

What can machine learning do for your business right now?

What can machine learning do for your business right now?

As a few companies race to monetize the kind of machine learning that focuses on teaching robots to behave more like humans, many companies are grappling with how to leverage artificial intelligence and smart machines.

3 tips for keeping the service you want despite net neutrality changes

3 tips for keeping the service you want despite net neutrality changes

Since the December repeal of net neutrality rules, there have been plenty of questions and concerns raised by businesses, consumers and lawmakers alike. Now is the time to start getting answers and take stock of the services you have...

Bots and AI continue their march toward call center obliteration

Bots and AI continue their march toward call center obliteration

AI and chatbots still remain uncharted territory for a substantial segment of the Call Center industry. In 2018, businesses will continue their work to find the right balance between customized customer care and digital efficiency.

How to manage the millennial mindset

How to manage the millennial mindset

Millennials are rapidly redefining workplaces in the U.S. and around the globe. For those of us in the IT sector, what does it take to successfully manage and motivate this growing force?

Is your team CX savvy enough?

Is your team CX savvy enough?

It’s no longer enough to have a team that knows how important CX is. You need expertise for continuous CX improvement and innovation.

5 mistakes companies make when analyzing customer data – and how to avoid them

5 mistakes companies make when analyzing customer data – and how to avoid them

With today’s powerful data collection and analysis capabilities, businesses have a remarkable view into the wants of their customers. The challenge is to use customer data wisely.

What is the tech industry’s responsibility to talent in the age of automation?

What is the tech industry’s responsibility to talent in the age of automation?

Could our industry become a sector where layoffs are more prevalent than skills shortages?

Robots aren't coming – they're already here

Robots aren't coming – they're already here

What is your AI vision? To stay competitive it is critical to define how AI and machine learning can take your business to the next digital level and build your plan of action.

What would a woman in tech do about the gender gap?

What would a woman in tech do about the gender gap?

Women IT leaders from around the globe weigh in on how businesses can prepare more women for senior leadership roles. Their answers are surprisingly consistent.

If business is great, what’s keeping you up at night?

If business is great, what’s keeping you up at night?

Since the start of 2017, I have been talking to IT leaders about how they are balancing their expanding roles and what is keeping them up at night. While most enjoy having more input into business strategy, they are also worried about...

 Is the call center era over?

Is the call center era over?

For a variety of reasons call centers are no longer the right way to engage customers: Online ordering is everywhere. Millennials prefer texting and messaging. Virtual agents and bots are quickly gaining traction. These kinds of...

The CDO's first 100 days: Expanding the agenda

The CDO's first 100 days: Expanding the agenda

The second installment of my two-part series on the priorities of a new chief digital officer expands the agenda to include an early focus on processes and technologies — especially data, mobile and infrastructure.

First 100 days in the CDO role

First 100 days in the CDO role

The “first 100 days” is a famed transition period for new U.S. presidents. However it's also a valid time frame for almost any senior leader to lay the groundwork for success. A leader’s competence and effectiveness are often examined...

The what’s now and what’s next for digital

The what’s now and what’s next for digital

As we head into Q4, many business leaders are taking a hard look at what digital transformation has meant in their organizations and across their industries. How are competitors succeeding and where are they falling behind? How are...

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