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The strategic CIO’s guide to building customer intimacy
Digitally interacting with a customer through a live, Internet-connected application allows a deeper understanding of that customer as an individual because the flow of data is ongoing and bidirectional.
04/06/18
Shifting the focus from IT to your customer feedback loop
Once businesses embrace the essential need for digital intimacy as a competitive necessity, they'll be ready to start their digital transformation journey in earnest.
02/22/18
Why today’s IT organization doesn’t work anymore
Why the traditional IT organization is on the cusp of radical changes that will reshape its structure, function and culture over the next decade.
01/10/18
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