Creating an organization with service excellence as its foundation

Creating an organization with service excellence as its foundation

Focus on values and relationships, be sure people have enough freedom and motivation to make the right choices and, ultimately, that will get you to that true service excellence environment.

05/24/18

Make service excellence part of service management

Make service excellence part of service management

Organizational leadership must work toward a culture of service excellence.

04/27/18

Deconstructing silos in your enterprise service management towers of Babel

Deconstructing silos in your enterprise service management towers of Babel

The most important goal is that all your employees understand each other.

03/28/18

ITIL and agile are not always the best of friends, but they sure are not enemies

ITIL and agile are not always the best of friends, but they sure are not enemies

Agile sounds quite opposite to the strict ITIL processes, they can work together pretty well in IT service management.

03/06/18

Value-as-a-Service: the importance of strategic supplier management

Value-as-a-Service: the importance of strategic supplier management

Service management professionals are dealing with a great challenge: Coping with a high demand of value delivery while more and more strategic parts of the service delivery are being outsourced. Strategic supplier management plays an...

01/12/18

Enterprise service management: what’s in a name?

Enterprise service management: what’s in a name?

To get people onboard for the changes required of enterprise service management, you might want to consider using different terminology. The name of frameworks, principles or solutions matters more than we realize.

12/12/17

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