Value-as-a-Service: the importance of strategic supplier management

Value-as-a-Service: the importance of strategic supplier management

Service management professionals are dealing with a great challenge: Coping with a high demand of value delivery while more and more strategic parts of the service delivery are being outsourced. Strategic supplier management plays an...

01/12/18

Enterprise service management: what’s in a name?

Enterprise service management: what’s in a name?

To get people onboard for the changes required of enterprise service management, you might want to consider using different terminology. The name of frameworks, principles or solutions matters more than we realize.

12/12/17

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