Intelligent Service Management
BrandPost Freshworks

Intelligent Service Management

In the last decade or so AI has gone from buzz word to table stakes. Data reveals that organizations that have adopted AI into their service management strategy have begun to reap the benefits. It is therefore imperative for...

Unleash the Power of IT
BrandPost Freshworks

Unleash the Power of IT

To change or not to change? It is a question that every IT leader faces in the wake of lagging technology growth. While IT leaders aren’t blind to the problem, change remains elusive. Instead of risking stability and performance...

No Stopping
BrandPost Freshworks

No Stopping

In our final episode of The Change Makers, we learn that with enough ambition, drive, and backing, IT practitioners can challenge the status quo and create a new era of IT efficiency. “Transformation isn't a start and a stop...

The Podium
BrandPost Freshworks

The Podium

Although many IT leaders launch into projects with set goals, there’s no telling what sort of unexpected consequences will emerge. In episode 4 of The Change Makers podcast  you’ll see how although you can plan and predict certain...

Let the Games Begin
BrandPost Freshworks

Let the Games Begin

The best laid plans often go awry. As you dive into transformation, suddenly the project balloons. Simple processes become convoluted. How do you not panic and slip into despair? How do you stay on top of your game? In this...

The Game Plan: IT Transformation Is More Than Technology—It’s People, Culture, and Policy
BrandPost Freshworks

The Game Plan: IT Transformation Is More Than Technology—It’s People, Culture, and Policy

If you think introducing a shiny new tool or service is transformation. Think again. Our changemakers wrought fundamental change in how people work, communicate, and collaborate. In episode 2  of The Change Makers we investigate...

Exploring the AI Frontier for ITSM
BrandPost Freshworks

Exploring the AI Frontier for ITSM

While the seeds of artificial intelligence were planted in the 1950’s by luminaries like Alan Turing, it’s only in recent years that organizations have begun to harness the technology for business growth. Automation, leveraging AI...

TechTuesdays at Freshworks — Expert Guidance for AI Success in ITSM and ITOM
BrandPost Freshworks

TechTuesdays at Freshworks — Expert Guidance for AI Success in ITSM and ITOM

Our recent study with IDG revealed artificial intelligence (AI) as a key area of focus in 2021 and beyond. To shed light on this trend we set up Season 2 of our TechTuesday series, inviting influencers in the ITSM and ITOM space...

Introducing ‘The Change Makers,’ a New Podcast from Freshworks
BrandPost Freshworks

Introducing ‘The Change Makers,’ a New Podcast from Freshworks

Personal Technology Has Revolutionized Our Lives… So Why is Work Tech So Clunky? In the early 1990s, cell phones looked like bricks: big, bulky, and almost comically heavy. Their displays were monochromatic, and their address...

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