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How To Manage Digital Business Risks

Risk, risk identification, assessment, and management are different for services owned and managed by IT (TCS risks) compared to assets owned by IT (TCO risks). The Total Cost of Service– Risk Management (TCS-R) is the identification,...

Introducing the total cost of service-risk management (TCS-R)
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Introducing the total cost of service-risk management (TCS-R)

As IT becomes a digital business service broker rather than an owner of technology assets, traditional risk management techniques need to be extended.

TCO is so 1990s: Say hello to TCS (Total Cost of Services)

TCO is so 1990s: Say hello to TCS (Total Cost of Services)

Enterprises that try to use Total Cost of Ownership (TCO) as an IT measurement metric in an IT service economy are failing to adequately define, cost and price their deliverables. This failure is happening at a critical juncture in...

Trip report from the 2015 ITFMA conference

Trip report from the 2015 ITFMA conference

There is a cadre of IT practitioners with the souls of money managers. These are the beleaguered people that manage the messy business of IT. I recently addressed a conference of these folks, and this is my trip report.

Social Media Marketing ROI – The Business Value of Friends, Followers and Connections

Social Media Marketing ROI – The Business Value of Friends, Followers and Connections

What is the ROI of social media digital marketing? The author performed extensive research on the topic to provide recommendations for CIOs and IT organizations on how to get involved with their companies' social media and digital...

Shootout at the TCO Corral

Shootout at the TCO Corral

A recent dust up in which VMware accused Amazon's AWS model of "biases and inaccuracies" is par for the course. The more important underlying question: "How do IT buyers protect themselves from making faulty decisions based on these...

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