How engineering transformed a legacy business–and redefined ‘done’

How engineering transformed a legacy business–and redefined ‘done’

Agero turned its contact center-based business into a digital-first, consumer-centric company – and unlocked engineering talent along the way. An interview with Chief Digital Officer Bernie Gracy.

At CES, a new era of hardware addresses the work-from-home shift

At CES, a new era of hardware addresses the work-from-home shift

At CES 2021, Dell, HP, and Lenovo, the three largest PC vendors, all unveiled a spate of new business laptops with security enhancements like hardened protection and built-in smarts to guard against ransomware, crypto-mining, and...

3 questions guiding your SAP transformation to S/4HANA

3 questions guiding your SAP transformation to S/4HANA

If S/4HANA is key to simplification for many organizations, the path to getting there is anything but simple. So let’s make it simple. Here are the three questions that every enterprise needs to ask, and three boxes to check off their...

From risk mitigation to business enabler: The role of CISOs in 2021

From risk mitigation to business enabler: The role of CISOs in 2021

CISOs faced a number of challenges in 2020, not the least of which was COVID-19 and the mass migration from onsite to remote work. Corporate leadership saw just how vital the security team is to ensuring the company runs, and runs...

AI and automation are linchpins for post-pandemic business success

AI and automation are linchpins for post-pandemic business success

In both the short term and the long term, and across back- and front-office applications, AI has the potential to add value to business workflows, augment employee capabilities, and harness the power of man and machine to improve...

4 themes for healthcare CIOs in 2021

4 themes for healthcare CIOs in 2021

2020 was a nightmare of a year for healthcare providers. The new year provides an opportunity to get back on track.

Beyond the hype: Preparing for 5G (if you need it at all)

Beyond the hype: Preparing for 5G (if you need it at all)

Business leaders have been told that 5G will completely transform their business, but with all the hype, there is still a wide gap between expectation and actual experience. While the upside of 5G is great, the downside is in its...

Healthcare digital transformation: 5 predictions for 2021

Healthcare digital transformation: 5 predictions for 2021

Consumerism, telehealth, and the learnings from the pandemic will drive priorities in 2021.

Precision transformation starts with a wide-angle lens

Precision transformation starts with a wide-angle lens

These 5 steps can help you capture big-picture transformation needs and execute on the things that really matter.

Balancing innovation and optimization

Balancing innovation and optimization

How online trading platform Robinhood dealt with hyper-growth, Kubernetes, and getting the goals right

Strike a balance: Ensuring secure remote work without hindering productivity

Strike a balance: Ensuring secure remote work without hindering productivity

The expanded remote workforce requires a balanced, secure approach to accessing data, apps, and systems.

Want to boost customer loyalty in this era of uncertainty? Start with your service teams

Want to boost customer loyalty in this era of uncertainty? Start with your service teams

The right technology investments are more critical than ever in helping agents deliver exceptional customer service.

Is AI really the answer?

Is AI really the answer?

When considering where AI can make an immediate impact on IT operations, one application stands head and shoulders above others: hyperscale automation with intelligence.

Healthcare CIOs must act boldly with technology partnerships

Healthcare CIOs must act boldly with technology partnerships

The health system’s response to the pandemic offers a clue to the bold idea that technology can enable healthcare delivery organizations to provide safe and cost-effective care.

A replatforming journey in four acts

A replatforming journey in four acts

Lessons learned from moving a monolithic legacy system (as well as culture and process) to the cloud

Savvy enterprises can mimic success of cognitive AI in healthcare

Savvy enterprises can mimic success of cognitive AI in healthcare

Cognitive technologies are being deployed to solve the world’s biggest challenges. AI-based bots are working side-by-side with humans to increase quality and efficiency. Here’s how enterprises can put cognitive AI to work in their...

Consumer-targeted phishing and fraud are rising in time for a COVID holiday season

Consumer-targeted phishing and fraud are rising in time for a COVID holiday season

A most unusual e-commerce season puts pressure on retail CISOs to protect customers from cyberattacks

3 ways for CIOs to improve their positioning with AI

3 ways for CIOs to improve their positioning with AI

Artificial intelligence is changing the pace at which CIOs can achieve an enviable position on their leadership teams

Hospitals need to practice their security hygiene just like handwashing

Hospitals need to practice their security hygiene just like handwashing

Amid heightened cyber-threats, healthcare providers should reinforce four fundamental security routines

The future of work: 'EX' is the new CX

The future of work: 'EX' is the new CX

In the ‘work-from-anywhere’ world, business leaders will have to become more thoughtful about employee engagement, productivity and satisfaction

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