The future of work: 'EX' is the new CX

The future of work: 'EX' is the new CX

In the ‘work-from-anywhere’ world, business leaders will have to become more thoughtful about employee engagement, productivity and satisfaction

Enabling productivity and scale through improved enterprise knowledge management

Enabling productivity and scale through improved enterprise knowledge management

Knowledge workers will increasingly power the economy, but 19% of their time is spent looking for information. The pace of business demands that knowledge workers need access to trusted information, at the right time, through the...

When #WorkFromWork is the only way

When #WorkFromWork is the only way

For businesses where remote work isn’t an option, the focus is on creating and refining their own digital-transformation-in-place technologies

Big tech’s big play on telehealth and digital ‘front doors’

Big tech’s big play on telehealth and digital ‘front doors’

The pandemic has accelerated the adoption of virtual care models using telehealth technologies provided by specialized firms. Now big tech seems to be getting into the act.

4 tips for keeping SAP transformation projects on track during the COVID-19 crisis

4 tips for keeping SAP transformation projects on track during the COVID-19 crisis

You can’t put mission-critical modernization projects on hold. Here’s how to work through the disruption.

5 lessons when creating a ‘customer zero’ program

5 lessons when creating a ‘customer zero’ program

Technology organizations must invest in a “customer zero” program to drive internal innovation, improve quality, and demonstrate they believe in their own products and services.

AI-first or nothing

AI-first or nothing

5 steps to AI transformation and survival

The future of retail isn’t what it used to be

The future of retail isn’t what it used to be

Innovation mindsets must reimagine customer experiences and retail operations for a new world order

Returning to the workplace: IT’s role

Returning to the workplace: IT’s role

IT and security teams must prepare for three different workforce scenarios to keep productivity levels high

Creating net-new tech talent during the worst talent shortage we’ve seen

Creating net-new tech talent during the worst talent shortage we’ve seen

As U.S. companies see a surge in tech investments, they must look at new ways to develop domestic tech talent to support heavy demand

Livongo and Teladoc merger: a catalyst for accelerating healthcare’s digital transformation

Livongo and Teladoc merger: a catalyst for accelerating healthcare’s digital transformation

Are we in the midst of a broad-based restructuring of the digital healthcare sector?

As smart cities evolve, so does the role of technologists in government

As smart cities evolve, so does the role of technologists in government

A rise of connected data and devices means more opportunity to leverage technology to improve our communities

Defining the post-COVID-19 digital transformation of healthcare

Defining the post-COVID-19 digital transformation of healthcare

In the wake of COVID-19, the initial scramble to support a predominantly remote care model is now giving way to a more measured evaluation of care delivery models using telehealth technologies

Lessons in IT resiliency for the COVID-19 era

Lessons in IT resiliency for the COVID-19 era

Rapid response to disruptions caused by the pandemic will lead to better continuity plans going forward, participants in an #IDGTECHtalk Twitter chat said.

Diversity in tech: 3 stories of perseverance and success

Diversity in tech: 3 stories of perseverance and success

IT organizations need to create cultures of inclusion and break through the unconscious bias found in traditional hiring and management practices.

Managing work from the front

Managing work from the front

Being a frontline manager requires a careful negotiation between the business and the engineers. If we focus our efforts on needs, we’ll always be doing the right things.

How to make the tech industry more inclusive

How to make the tech industry more inclusive

Industry professionals shared their thoughts about what it will take to make the tech sector more inclusive during a recent #IDGTECHtalk Twitter chat

Virtual environments: The universal equalizer for the workforce

Virtual environments: The universal equalizer for the workforce

Connecting people across geographies allows for different perspectives that generate new ideas and innovation. Could a virtual workplace be the answer to better business performance?

The path forward requires empathy and transparency in leadership

The path forward requires empathy and transparency in leadership

We find ourselves in unprecedented times with a global pandemic and a heightened state of civic and social unrest that has exposed systematic inequalities along racial and socioeconomic lines. The impact on businesses has been...

Defining a data privacy strategy in the digital era

Defining a data privacy strategy in the digital era

Personalized customer experiences, automated business operations, and data science-driven insights all depend on the quality and volume of your data. However, while the last decade has been a rush to drill for data, it is becoming...

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