Digital done wrong

Digital done wrong

CIOs must understand that digital experiences start with the customer and work backwards into the enterprise.

11/16/17

How application development and maintenance has become a loss leader

How application development and maintenance has become a loss leader

Agile, cloud, ready-to-buy platforms and other advances have eroded the status—and the margins—of application development.

10/20/17

Turning the ship toward automation

Turning the ship toward automation

Today's enterprises rely on their IT service providers to help them automate processes and get to market faster. But automation requires a whole new way of delivering services, which thrusts today's service providers into the midst of...

02/02/17

Why offshoring doesn't matter

Why offshoring doesn't matter

The question of where in the world to source services is becoming increasingly irrelevant as automation takes on more and more of the work.

10/21/16

Connectivity is the new currency

Connectivity is the new currency

What is the key to digital business today? One word: connectivity.

06/27/16

Cloud delivers on outsourcing’s promise—but results may vary

Cloud delivers on outsourcing’s promise—but results may vary

Can companies save money by going to the cloud? The unsatisfying answer is: it depends. The success of cloud initiatives has more to do with the art of how an enterprise promotes its adoption than any exact formula.

06/07/16

The data says things are good for smaller IT service providers

The data says things are good for smaller IT service providers

The most recent numbers show smaller IT services providers are making their way in an outsourcing market upended by technology.

05/26/16

The outsourcing industry has a new set of usual (and small) suspects

The outsourcing industry has a new set of usual (and small) suspects

More and more large enterprises are outsourcing with small IT services providers because they are agile and because they aim to please. Competition is good for the industry and good for customers.

04/06/16

How companies can counter bad H-1B visa program press

How companies can counter bad H-1B visa program press

The H1-B visa issue found its way back into the public discourse. And, as usual, the press is not good for companies that use it. Here's what your firm can do.

03/21/16

Why your transformation initiative will probably fail

Why your transformation initiative will probably fail

Why do most transformation initiatives fail? Setting out on a change program without clear business outcomes is like setting out on a journey of 1,000 miles without a map.

03/08/16

What problems are digital solutions solving?

What problems are digital solutions solving?

Going digital for digital's sake doesn't always deliver the kinds of benefits enterprises need. First, define the business problem, then tell me how technology can solve it.

02/26/16

What the (President) Fox has to say: Take a closer look at Mexico
Q&A

What the (President) Fox has to say: Take a closer look at Mexico

Former president of Mexico Vicente Fox has a unique perspective on how politics and commerce play a part in the US-Mexico relationship and how that relationship affects the business services industry. In the second half of our...

01/26/16

What Does the (President) Fox Say? Take a Closer Look at Mexico
Q&A

What Does the (President) Fox Say? Take a Closer Look at Mexico

Former President of Mexico Vicente Fox is helping to grow the business services and outsourcing industries in Latin America. I spoke with him. Here is our Q&A.

01/18/16

5 principles that should already be part of your technology strategy

5 principles that should already be part of your technology strategy

Times are changing, but not all IT organizations are changing with them. Make 2016 the year of updating your strategy with the world's new realities.

12/02/15

From orchestras to outsourcing

From orchestras to outsourcing

What do children's orchestras and outsourcing have to do with each other? Both can lead to opportunities for communities in developing nations.

10/27/15

What to ask when renegotiating an outsourcing agreement

What to ask when renegotiating an outsourcing agreement

Though outsourcing buyers don't always look forward to the contract renewal process, it can be a productive time to gauge the health of the relationship and evaluate the potential for performance improvements.

10/06/15

Do you really want to win that outsourcing deal?

Do you really want to win that outsourcing deal?

When outsourcing service providers delight their customers, their work will sell itself.

09/22/15

An open letter to outsourcing service providers

An open letter to outsourcing service providers

To win business, service providers must differentiate, take risk and give their employees the chance to innovate.

09/08/15

7 things to do today to improve your outsourcing relationship

7 things to do today to improve your outsourcing relationship

How to do the difficult work of harnessing human nature for outsourcing success.

08/31/15

How to excel at outsourcing

How to excel at outsourcing

When we outsource, we like to think we are buying and selling technical solutions, but really we are buying and selling human ones. Companies that can remember the golden rule will get the most out of their sourcing relationships.

08/18/15

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