Customer service: The proof is in the numbers

Customer service: The proof is in the numbers

Customer satisfaction increases when you find your greatest weaknesses and then hone in with a laser focus to address them. Success stories from the Governor's Office of Information Technology.

Women in technology: Inspiring paths forward

Women in technology: Inspiring paths forward

The statistics can sound depressing -- men outpace women when it comes to holding senior leadership positions in IT and they continue to earn more than women. Additionally, statistics show women face an uphill battle from other women...

What digital transformation means to the public sector

What digital transformation means to the public sector

At the State of Colorado, digital transformation is not just a buzz phrase: it means creating digital touchpoints and ease of use at every interaction citizens have with the state.

Nuclear physics and a quantum leap for technology

Nuclear physics and a quantum leap for technology

Economic development trip is an eye-opening experience showing how electrons, photons and ions are adding to the technology landscape.

What Yoga Taught Me About Customer Buy-In

How can IT service provides convey the important information we have without seeming like we are strong-arming or dictating an IT solution? Buy-in is a crucial step to success and it starts with empathy and transparency.

IT Innovations in the Public Sector: Navigating Turbulence
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IT Innovations in the Public Sector: Navigating Turbulence

As IT leaders in the public sector, we must innovate to find the best talent we can, despite tight budgets and challenging circumstances. Here are a few of my lessons learned as the CIO for the State of Colorado.

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