2 trends reshaping the future of IT support

2 trends reshaping the future of IT support

We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support will become much more automated, but will also become much more customer-facing.

04/19/18

Why the customer experience is the future of monitoring

Why the customer experience is the future of monitoring

Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience, while being able to manage the complexity...

04/16/18

IBM bets big on the ‘incumbent disruptor’

IBM bets big on the ‘incumbent disruptor’

IBM's gambit will hinge on whether or not enterprise leaders can reshape and reorient organizations built for one era to meet the needs of the next.

03/26/18

The 3 principles of modernization success

The 3 principles of modernization success

How GE Healthcare is dealing with modernization will be instructive as you chart your own modernization path forward.

02/09/18

Missile launches, false alarms and a user experience wake-up call

Missile launches, false alarms and a user experience wake-up call

It's long past time for enterprise leaders to see the role of the interface and the importance of the customer experience in its rightful, mission-critical place.

01/24/18

Is it the end of coding in the enterprise?

Is it the end of coding in the enterprise?

Though the act of developing applications will remain essential and become more critical than ever, the nature of development is changing. And those who adapt first and fastest will win.

12/13/17

Is this ITIL’s last gasp?

Is this ITIL’s last gasp?

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.

11/15/17

2 lessons cloud native companies have for enterprise leaders

2 lessons cloud native companies have for enterprise leaders

IT leaders must push their organizations to continuously explore and discover solutions for problems that do not yet exist.

11/08/17

The promise and perils of machine learning in the enterprise

The promise and perils of machine learning in the enterprise

Enterprise leaders need to apply ML like they should all other technologies – deliberately and only when and where it delivers specific, measurable business value.

11/03/17

Getting big data right

Getting big data right

The evolution of big data, data science and analytics was on full display at this year’s Strata Data Conference with one overarching message: We need to get big data right.

10/02/17

Atlassian means business

Atlassian means business

The company repositions itself as a communications and collaboration platform for the enterprise — and, in so doing, offers up some valuable lessons for IT and business leaders coping with the impact and fallout of digital...

09/21/17

Why you may be looking at AI all wrong

Why you may be looking at AI all wrong

Artificial intelligence is everywhere in the media, but enterprise leaders must look past the hype and understand how to apply it to create real business value now

09/07/17

CIOs: Caught in the crosshairs

CIOs: Caught in the crosshairs

Digital transformation is on the tip of every executive’s tongue, but according to a recent study, most organizations are failing to realize value from their efforts – putting CIOs in peril.

08/23/17

SAP sets a course for the future

SAP sets a course for the future

At its annual customer conference, SAP set forth an ambitious vision for the future, but is their partner ecosystem ready for the journey?

05/25/17

A tech company CEO de-hypes digital transformation

A tech company CEO de-hypes digital transformation

ServiceNow’s new CEO, John Donahoe, provided a master class in how tech company CEOs should be talking about real-world digital transformation.

05/17/17

3 telltale signs it's a real digital transformation

3 telltale signs it's a real digital transformation

It's easy to get caught up in the hype surrounding digital transformation and lose your way. These three indicators can help you stay on the right path.

05/03/17

Industry 4.0 is the blueprint for the future of IT

Industry 4.0 is the blueprint for the future of IT

When you think about IT's future, you probably don’t think about factories. But the evolution of Industry 4.0 may be the model for the future of IT organizations.

04/24/17

The pathway to digital transformation runs through IT

The pathway to digital transformation runs through IT

Successful digital transformation almost always starts in IT, says BMC CIO Scott Crowder. This case study explains how BMC's IT team achieved it.

04/17/17

Why BPM is now taking a central role in digital transformation

Why BPM is now taking a central role in digital transformation

Driven by the need for speed and agility—beyond traditional needs of efficiency and optimization—organizations turn to BPM to drive digital transformation.

03/06/17

Breaking through the cybersecurity bubble

Breaking through the cybersecurity bubble

At the recent RSA cybersecurity conference, interoperability and cooperation were a common theme, but not everyone is taking it seriously.

02/21/17

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