Tapping into the WeWork Effect with an app?

Tapping into the WeWork Effect with an app?

WeWork’s seemingly simplistic approach is having a profound effect on the market, leading enterprise organizations to try to replicate the sense of community, collaboration and engagement it creates. Now competitors are fighting back...

02/19/19

The hidden challenges undermining the customer experience

The hidden challenges undermining the customer experience

Creating a breakout customer experience is not about technology, but there is also no question that it is often the little technical details that are the difference between it being just a phrase or something that drives meaningful...

02/07/19

Why a computer may be your next manager

Why a computer may be your next manager

As we continue to instrument every facet of modern work, it's beginning to enable data-driven management. The flip side of this data-driven augmentation, however, is that it may make the act of management the prime target for...

01/18/19

The ‘future of work’ in the digital era may not be what you think

The ‘future of work’ in the digital era may not be what you think

Despite all the banter about the ‘future of work’ no one is talking about what that really means. Our inability to see through our present reality has limited and tainted our discussions about how work will fundamentally transform...

01/09/19

Has storage become sexy?

Has storage become sexy?

In the era of AI, and despite the software-driven everything trend, storage — and hardware more generally — is finding renewed strategic relevance in the enterprise executive suite.

11/19/18

Are you ready for the data-driven management revolution?

Are you ready for the data-driven management revolution?

Even as enterprises embrace data-driven management, they must ensure that they use the power of data to speed decisions, remove ambiguity and increase efficiency — but not at the cost of dehumanizing the organization beyond...

10/17/18

The future of big data and AI boils down to one thing

The future of big data and AI boils down to one thing

When it comes to big data, analytics and AI, the value does not come from collecting the data, or even from deriving some insight from it — value comes from just one thing: action.

09/24/18

It’s a roll-your-own Internet of Things world

It’s a roll-your-own Internet of Things world

There is a problem with the current roll-your-own building block approach to the Internet of Things (IoT) that is pervasive in the industry. Enterprise leaders must connect the dots and see IoT in the context of how it can help...

08/10/18

LA Fitness, ‘Hotel California’ and the fallacy of digital transformation

LA Fitness, ‘Hotel California’ and the fallacy of digital transformation

Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.

06/21/18

Is the employee experience the digital transformation linchpin?

Is the employee experience the digital transformation linchpin?

Leadership experts have long held that unhappy employees equal unhappy customers. Therefore, the opposite must be true, right? Business leaders, however, must go beyond that simple intuition and determine if an investment in the...

06/05/18

2 trends reshaping the future of IT support

2 trends reshaping the future of IT support

We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support will become much more automated, but will also become much more customer-facing.

04/19/18

Why the customer experience is the future of monitoring

Why the customer experience is the future of monitoring

Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience, while being able to manage the complexity...

04/16/18

IBM bets big on the ‘incumbent disruptor’

IBM bets big on the ‘incumbent disruptor’

IBM's gambit will hinge on whether or not enterprise leaders can reshape and reorient organizations built for one era to meet the needs of the next.

03/26/18

The 3 principles of modernization success

The 3 principles of modernization success

How GE Healthcare is dealing with modernization will be instructive as you chart your own modernization path forward.

02/09/18

Missile launches, false alarms and a user experience wake-up call

Missile launches, false alarms and a user experience wake-up call

It's long past time for enterprise leaders to see the role of the interface and the importance of the customer experience in its rightful, mission-critical place.

01/24/18

Is it the end of coding in the enterprise?

Is it the end of coding in the enterprise?

Though the act of developing applications will remain essential and become more critical than ever, the nature of development is changing. And those who adapt first and fastest will win.

12/13/17

Is this ITIL’s last gasp?

Is this ITIL’s last gasp?

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.

11/15/17

2 lessons cloud native companies have for enterprise leaders

2 lessons cloud native companies have for enterprise leaders

IT leaders must push their organizations to continuously explore and discover solutions for problems that do not yet exist.

11/08/17

The promise and perils of machine learning in the enterprise

The promise and perils of machine learning in the enterprise

Enterprise leaders need to apply ML like they should all other technologies – deliberately and only when and where it delivers specific, measurable business value.

11/03/17

Getting big data right

Getting big data right

The evolution of big data, data science and analytics was on full display at this year’s Strata Data Conference with one overarching message: We need to get big data right.

10/02/17

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