Using technology to lead change at the North Pole

Using technology to lead change at the North Pole

Being selected as the first CIO for Santa's North Pole comes with great opportunity to improve operations while reducing stress. My early observations have focused on security and production, resulting in enhancements to both...

What it takes to become Santa's CIO

What it takes to become Santa's CIO

Santa, Inc. is a complex organization that is using dated technology in all areas of their operation and has no leadership to spearhead modernization. In order to hire a CIO, the interview committee has posed several questions for...

How to turn a crisis into a project management and leadership opportunity

How to turn a crisis into a project management and leadership opportunity

In our normal routines, managers attempt to plan every detail of a project to ensure success. Life, on the other hand, is always interfering with that plan and presents us with an unlimited supply of disasters and the occasional...

How analyzing the small customer data can make a big difference

How analyzing the small customer data can make a big difference

Advances in collecting and analyzing enormous amounts of data affords us the opportunity to develop better and more precise products. However, this data may not be as important as the 'small data' thatg is available from your users...

What spaghetti taught me about leadership

What spaghetti taught me about leadership

Formal education is important, but many things can be learned from observing the world around us. I recently had a poor experience while eating out and learned more leadership lessons from a plate of spaghetti than any class offered...

If Dale Carnegie was CIO

If Dale Carnegie was CIO

In 1936, Dale Carnegie wrote "How to Win Friends & Influence People" and became one of the most respected experts in human relations. The principles outlined in his book are equally important today and can be used in your role as CIO....

Be popular by never denying a user request

Be popular by never denying a user request

Some user requests are much more complicated than others and may be difficult to fulfill. Saying no is not good for business.Here is a technique that gives you a positive way to respond to any request while allowing the user to...

The difference between IT user needs and wants

The difference between IT user needs and wants

One of the most challenging duties that an IT director must battle is differentiating between the needs and the wants of their users. We must be open to new technologies but must be cautious in deciding which devices, services,...

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