What does the future hold for the IT services industry?

What does the future hold for the IT services industry?

Even an uncertain global economy does not dampen the spirit of technology buyers. But providers that want to compete must think about their business in a new way.

Dealing with multiple service providers: A necessary evil

Dealing with multiple service providers: A necessary evil

To be agile, you need to manage a complex IT environment of many partners and providers. Integrating them for business benefit needs to be your new priority.

Automation: Disrupt or be disrupted

Automation: Disrupt or be disrupted

Embracing automation may seem like a risky investment, but holding out on these new technologies is even riskier.

Is the IT services industry at a crossroads?

Is the IT services industry at a crossroads?

Enterprise buyers of IT services are increasingly attracted to as-a-service solutions, causing traditional IT services providers to rethink their approach.

The future of BPO services: Embrace automation or perish

The future of BPO services: Embrace automation or perish

The business process outsourcing industry is up for a dramatic shift thanks to automation. If BPO services providers want to survive, they must change with the times.

The rise of captive centers: Is it the death knell for outsourcing?

The rise of captive centers: Is it the death knell for outsourcing?

Technology, automation and big data are changing the way companies think about their outsourcing and insourcing decisions.

Will new technologies put us out of work? A peek into the future

Will new technologies put us out of work? A peek into the future

Rather than fretting about the possibility of technology taking our jobs, history shows we would be better served preparing for change.

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