Balancing the benefits of automation with third party risks

Balancing the benefits of automation with third party risks

Current market pressures are demanding organizations to strike a balance between the value automation can bring and risks associated with it.

What companies need to know when considering automation

Successful lessons for organizations considering automation 'to infinity and beyond'.

What do digital, automation and outsourcing have in common?

What do digital, automation and outsourcing have in common?

As we come back from holidays, we tend to reflect on what 2016 will bring, trends and upcoming changes on how buyers and service providers engage. Recently a lot has been said and written about two prominent trends: digital and...

Why business process outsourcing is being redefined as business process automation

Why business process outsourcing is being redefined as business process automation

Service providers are continuously investing a great deal of effort to enable automation/artificial intelligence as part of their service offerings. The the level of standardization of processes/activities related to BPO services make...

Millennial outsourcing is here, are you ready for it?

Millennial outsourcing is here, are you ready for it?

Organizations, service providers and advisors share thoughts on millennial outsourcing and the other latest trends within the outsourcing industry.

How aligning with the organization's strategy ensures outsourcing success

How aligning with the organization's strategy ensures outsourcing success

Although well thought upfront, the alignment of an organization’s strategy with their decision to outsource tends sometimes to be focused on short-term attainment of the organization’s bottom line and cost reduction targets. There are...

Game changers in successful outsourcing relationships

Game changers in successful outsourcing relationships

Organizations may adopt outsourcing as an alternative to reduce costs and minimize risks for activities not deemed core to the organizations’ business. However, an organization is usually unable to realize the desirable outsourcing...

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