Cloud ROI: Of the people, by the people, for the people

Companies are shifting resources to the cloud for a variety of reasons: efficiency, cost, analytics, customer service, etc. While these are worthy goals, there’s a more fundamental objective that companies leveraging the cloud...

Not your grandfather's outsourcing

Outsourcing has become a bit of a dirty word this election season, too often used synonymously with offshoring, which is really only one of many outsourcing strategies. However,  from a CIO’s perspective, outsourcing may be in fact...

Going social part II: Fight for the users

In the new business landscape IT must, as Tron would say, “fight for the users,” making the technology serve people, and not the other way around. This holds doubly true in the realm of social media, which many companies are...

Going social: IT's gauntlet in the global era

By now most companies are contemplating some kind of initiative to leverage social media within the enterprise -- whether to connect employees to each other, to customers or both. The challenge of rolling out such a program to...

Customer service: IT's war!

We won WWII because we engaged the entire country in the struggle. There were the front line heroes, but there were also heroes back home who recycled old tires to make combat boots. In today’s ultra-competitive business landscape,...

Why Tron is a true story ... or how the iPad is transforming the enterprise

I don't know if, as Tim Cook claims, innovation on the PC is dead, but it's for sure that tablets are fundamentally changing enterprise IT. Many organizations, such as the Air Force, which recently procured 18,000 iPads, consider...

An elastic workforce model may remain after the recession

While reliance on consultants may be a logical outgrowth of the recession, don't be surprised if the trend toward a strong contingency workforce outlasts the recovery. The recent explosion of business technology means you now need...

CIOs: Your next hire might not be an IT pro

By Eric Berridge In 2012 a preferred IT candidate might be someone with a background in business rather than technology, who has sought supplementary tech certifications. How can this be? As Forrester analyst Stephanie Moore...

From Comic-Con to CES to your department: Sci-fi technologies shaping IT

By Eric Berridge The fact that a show produced by the Consumer Electronics Association (CEA) is arguably the biggest destination for finding out what's next in business software illustrates that IT as we know it is undergoing an...

Top 2012 IT trend: The death of trends

By Eric Berridge My last post listed a few things I expect to see in 2012. However, I saved the biggest trend for the new year: the death of trends. The reason is simply that business now moves too fast for what we traditionally...

Four tips to thrive as 2012 brings the "singularity" of biz tech

By Eric Berridge Perhaps the term "revolution" is so overused in business that we have difficulty recognizing the gravity of the changes taking place. The revolution Thomas Friedman identified isn't marketing speak -- fundamental...

Configuring your organization for innovation: More than smart people and cool platforms

By Michael Kirven While a hundred years ago innovation may have been the product of a genius working out of a basement, today it's more typically a product of teamwork. In order to achieve sustained innovation, companies must...

Training to stem offshoring II: Look to IT of the future, not past

By Eric Berridge When I wrote that we need better training if we are to roll back offshoring and create jobs, many took issue with the assertion that anything but pure cost could possibly drive jobs to H1-B visas. In Is...

5 reasons companies are going social -- at light speed

By Eric Berridge Scientists at CERN recently announced they had tracked subatomic particles travelling faster than the speed of light, a discovery that -- if proven correct -- may unravel our understanding of physics. Similarly,...

Want to roll back offshoring? Create jobs? Train our folks

By Eric Berridge A few weeks ago I was quoted in The Wall Street Journal for expressing that President Obama's speech on jobs would have benefited from more specifics on the need to train people in the skill sets that are in huge...

Can't pour old IT into new bottles

By Michael Kirven Companies are increasingly shifting to cloud computing for savings and performance improvement. However, expect a mixed bag of results for this simple reason: traditional IT department structure isn't built for...

IT pros need people skills

By Eric Berridge The new IT pro is going to be like a turtle -- a shell of technical or "hard" skills surrounding an underbelly of people skills, otherwise known as "soft" skills. Jobs will of course continue to demand the...

Is nearshoring the new IT outsourcing?

By Michael Kirven  Mixed results have shown that offshore IT outsourcing -- all the rage for the past decade -- has over-promised and under-delivered. As our ability to calculate total cost of ownership of offshore outsourcing has...

Your IT staff should be as flexible as your technology

By Eric Berridge As companies shift resources to SaaS, PaaS, IaaS, etc., they need to adjust their staffing philosophy to an agile one that embodies a core reason many turn to the cloud in the first place: flexibility. First, the...

Reeling in top IT talent in a hot job market

By Michael Kirven To attract and retain the market's best tech minds amid the current bidding war for top IT talent, CIO's need hiring and retention strategies which go beyond a competitive salary. Make Company Culture a Selling...

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