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Amway, the new gig economy and a roadmap for transformation leaders
As it entered the 21st century, Amway found that the new gig economy had brought with it an entirely new host of competitors and that the nature of the market itself was shifting as consumers increasingly engaged digitally. Its...
An enterprise leader’s guide to the changing landscape of technology innovation
We are seeing work split into two broad camps: those that build and support technology, and those that do work that technology cannot (or which we, as a society, are not yet prepared to) automate. As this shift takes root, enterprise...
Is all-in on the cloud a real strategy?
Capital One has committed to moving everything to the cloud. But is it even possible to go all-in on the cloud, and, in the end, is it worth the trouble?
The 3 surprising secrets that drive innovation in the digital era
What if creating innovative breakthroughs and developing a much-heralded innovation culture isn't about creating tiger teams or unleashing unbridled, free-wheeling creativity into every corner of the organization? What if driving...
Tapping into the WeWork Effect with an app?
WeWork’s seemingly simplistic approach is having a profound effect on the market, leading enterprise organizations to try to replicate the sense of community, collaboration and engagement it creates. Now competitors are fighting back...
The hidden challenges undermining the customer experience
Creating a breakout customer experience is not about technology, but there is also no question that it is often the little technical details that are the difference between it being just a phrase or something that drives meaningful...
Why a computer may be your next manager
As we continue to instrument every facet of modern work, it's beginning to enable data-driven management. The flip side of this data-driven augmentation, however, is that it may make the act of management the prime target for...
The ‘future of work’ in the digital era may not be what you think
Despite all the banter about the ‘future of work’ no one is talking about what that really means. Our inability to see through our present reality has limited and tainted our discussions about how work will fundamentally transform...
Has storage become sexy?
In the era of AI, and despite the software-driven everything trend, storage — and hardware more generally — is finding renewed strategic relevance in the enterprise executive suite.
Are you ready for the data-driven management revolution?
Even as enterprises embrace data-driven management, they must ensure that they use the power of data to speed decisions, remove ambiguity and increase efficiency — but not at the cost of dehumanizing the organization beyond...
The future of big data and AI boils down to one thing
When it comes to big data, analytics and AI, the value does not come from collecting the data, or even from deriving some insight from it — value comes from just one thing: action.
It’s a roll-your-own Internet of Things world
There is a problem with the current roll-your-own building block approach to the Internet of Things (IoT) that is pervasive in the industry. Enterprise leaders must connect the dots and see IoT in the context of how it can help...
LA Fitness, ‘Hotel California’ and the fallacy of digital transformation
Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.
Is the employee experience the digital transformation linchpin?
Leadership experts have long held that unhappy employees equal unhappy customers. Therefore, the opposite must be true, right? Business leaders, however, must go beyond that simple intuition and determine if an investment in the...
2 trends reshaping the future of IT support
We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support will become much more automated, but will also become much more customer-facing.
Why the customer experience is the future of monitoring
Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience, while being able to manage the complexity...
IBM bets big on the ‘incumbent disruptor’
IBM's gambit will hinge on whether or not enterprise leaders can reshape and reorient organizations built for one era to meet the needs of the next.
The 3 principles of modernization success
How GE Healthcare is dealing with modernization will be instructive as you chart your own modernization path forward.
Missile launches, false alarms and a user experience wake-up call
It's long past time for enterprise leaders to see the role of the interface and the importance of the customer experience in its rightful, mission-critical place.
Is it the end of coding in the enterprise?
Though the act of developing applications will remain essential and become more critical than ever, the nature of development is changing. And those who adapt first and fastest will win.
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