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Data is the key raw material for analytics and decision-making. A strong data supply chain will improve business outcomes. No-code tools and growing utility of text point to growing AI sophistication, but security concerns remain. Julie Cullivan, Wayne Shurts and Carol Zierhoffer share leadership insights from the other side of the table. 39% of project failures are attributable to poor business analysis. A successful negotiation is something your organization needs to plan for. That starts with knowing the tactics your potential consulting provider is likely to employ—and how to maneuver around them. AssuredPartners acquired over 50 companies in 2021. For CIO Sankha Ghosh, the keys to success in this environment are a dedicated M&A team in IT, and the ability to tell their platform story. Adopting hyperscale cloud can position your organization to react faster to the next “new normal.” Experts agree that a cloud-native application architecture can deliver benefits across the entire business. At the U.S. Patent & Trademark Office, CIO Jamie Holcombe is proving that an agile and innovative mindset, as well as individual accountability, can deliver new tricks for one of the country's oldest federal agencies. IT and security teams need to shore up this most basic form of access to guard against new and ever-evolving security risks. The banking executive explains how thinking differently about growing talent keeps his organization future-ready. Congratulations to these “movers and shakers” recently hired or promoted into a new chief information officer role. CIDO Mike Clifton explains how, in addition to managing the IT core, he and his teams are enabling the company’s go-to-market strategy, accelerating its digital roadmap, and using AI and ML to transform customer experiences. Brand equity and reputation are everything, and CIOs need to make sure their organization is in the best position to deliver. Shifting to a product operating model is a major cultural and operational change – but it’s worth the effort. The digitally enhanced world of tomorrow will bring significant challenges and opportunities. Here are five key implications IT leaders must consider. AI-based tools can gather and process candidate data to speed up and streamline candidate sourcing, screening, diversity, and other HR functions. The healthcare executive explains why and how CIOs need to change the narrative around the business value of technology Increased use of AI can drive efficiencies and reduce costs in compliance management. Here's what that means for CIOs in highly regulated industries.
Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth.