It is almost impossible to avoid the cloud in any sized organization, but negotiating with your software provider means several key considerations need to be addressed to ensure you execute a best-in-class cloud agreement.
We’re at the beginning of another “Kodak moment” as the world shifts more and more towards bitcoin and cryptocurrencies. As the world transforms, the lessons from the California gold rush may help you put your best foot (or shovel) forward.
While there are perennial capabilities and skills that are required for business success – investment, leadership, culture, change management, governance – digital transformation requires new capabilities that organizations need to acquire and develop mastery around.
While there are perennial capabilities and skills that are required for business success (e.g. investment, leadership, culture, change management and governance), digital transformation requires new capabilities that organizations need to acquire and develop mastery around.
Leading best practices for implementation have been identified and improved upon. However, the fundamental essential elements have basically remained constant over the past 30 years regardless of the technology or the industry. Yet countless examples still exist where companies fail in dramatic fashion upon deployment.rn
Anyone who has been responsible for a major ERP go-live can attest to the following scenario: when it's time to go-live, there will be a tsunami of pressure that starts to build from the business against going live. This article explains several scenarios and offers the seven things you can do to reduce the anxiety associated with making the go-live call.
Many innovation leaders need to carefully navigate the waters between too much resistance to innovation from corporate antibodies and, conversely, too much enthusiasm for innovation from those wishing to put on theater.
Season 2 of the CIO Career Coach video series is here, and in the first episode, executive recruiter and CIO.com blogger Martha Heller shows you how to take a leadership role in digital transformation.
Since the start of 2017, I have been talking to IT leaders about how they are balancing their expanding roles and what is keeping them up at night. While most enjoy having more input into business strategy, they are also worried about staying ahead of ever-evolving technology as well as business and customer needs.
For a variety of reasons call centers are no longer the right way to engage customers: Online ordering is everywhere. Millennials prefer texting and messaging. Virtual agents and bots are quickly gaining traction. These kinds of trends in communication and buying behavior are now giving rise to "contact centers," the digitally-driven offspring of the once ubiquitous call center.