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CIO Blogs CIO Jason Birnbaum discusses the chapters of the airline’s customer experience transformation story. The Nutanix IT chief has taken a product mindset to the employee experience, thinking deeply about core principles that make a difference in enabling hybrid work before executing on them. Having difficulty finding the right people to hire with the right skills, at the right salary, at the right time? You may be looking in the wrong place. Last year brought more than its share of disruption, and there’s no sign of any let up as 2023 gains momentum. Here are ways CIOs should prepare to face any eventuality, and come out the other side even stronger. Congratulations to these 'movers and shakers' recently hired or promoted into a new chief information officer role. Three top tech recruiters weigh in on the value creation mindset and strategic acumen necessary to thrive in what’s become the next toughest job after the CEO role. As the SEC and other regulators move to enact rules that require disclosure of emissions data, many CIOs are wondering where to start. Nick has some ideas. Longtime CIO Steve Zerby will soon hand the IT reins to Annie Baymiller, whose authentic leadership will help the company capitalize on its customer-centered approach for years to come. This is a fascinating time for technology providers as they look to capitalize on the emerging digital workplace platform space. Companies looking to streamline processes and achieve desired business outcomes are looking for platforms to support their business’s critical needs and workflows. Here are five ways CIOs can go green. Best of all: most of these moves will also make you look good. Even if your organization isn’t trying to save the planet. Kidney disease treatment may be this organization’s core business, but prevention and prediction through AI and data analytics are its passion, notes CIO Alan Cullop. Conventional wisdom suggests CIOs should master IT fundamentals before they get innovative. Tim Dickson, CIO at Generac Power Systems, thinks otherwise. The Teladoc chief innovation officer discusses motivation, meaning, and that middle ground where vision is transformed into action. During her first few months on the job, Cardinal Health’s new CIO is breaking down silos, building CoE’s, and simplifying her change agenda at the $181 billion business. Social media and web spoofing can tarnish your brand and market cap. The biotech company’s IT chief sees the capabilities management model as key to expanding Illumina’s business focus from research and manufacturing to clinical-based genomic health. Addressing key steps to structure an annual innovation contest, based on culture and core values, that strengthens best practices. The CDO of Ingram Micro discusses the importance of taking accountability, having a bias for action, and communicating with compassion as the keys to being a successful IT leader today. With Lenovo expanding its focus to software solutions, Art Hu kept his CIO role at the $70 billion business while also becoming CTO of its new $5 billion ‘startup.’ Two ways PMs are like CEOs — and one way they aren’t. Mike Goodwin, DiAnna Thimjon, and Woody Groton discuss how leadership practices and philosophies gained from their military experience have continued to serve them well in their civilian careers. The former NFL CIO discusses how she game-plans for success. It all starts with strong self-awareness and a keen understanding of what it takes to put together a championship team. Taking a multi-tiered approach to rethinking the identity of your employees, partners, and customers is a good place to start. The new role of customer service connects the dots in end-to-end customer journeys. Mobilizing data strategy is analogous to getting a flywheel spinning: it takes tremendous effort to get the wheel moving, but its momentum is largely self-sustaining. Phishing plays on human emotions. But awareness, recognition, training and tech can blunt the most sophisticated attacks. Designing the new blueprint for work to balance AI/automation, hybrid models, and new behaviors and expectations. With software and data at the heart of our businesses, once again it is time to address the evolution of this ever-changing role. Here is one humble executive recruiter’s take. The chief transformation officer and head of individual benefits discusses the qualities and priorities that enable the best leaders to drive significant business value — even through crisis. Building a culture of innovation doesn't happen by chance. It requires planning, commitment, and leadership effort. Here are seven tips on how to enhance your group's innovative spirit and its ability to gain an IT advantage. After rising through technology, most first-time CIOs are not prepared for management responsibilities. Having made the journey from technologist to enterprise CIO, Biogen’s Hadari knows how to spot management skills on his senior team. The Abbott IT chief discusses how she has built a high-performance IT culture primed to foster digital enablement for years to come. After studying 132 CIOs for his doctoral dissertation, John Hill, CDIO of MSC Industrial Supply, discovered that for digital initiatives to succeed, organizations change behaviors, not just processes. Process automation management and optimization is burdensome, but automation optimization solutions are bridging the gap. The CIO of Lumentum has transformed a wide range of companies with a people-centric approach to leadership that emphasizes humility and transparency — and getting things done. Forged in speed and agility, low-code/no-code and other user-generated developments are disrupting the CIO role and redefining ways for large and small businesses to search for talent. As one of the oldest government agencies, the US Patent and Trademark Office takes the ‘for the people, by the people’ credo seriously in its day-to-day work, including AI and machine learning development. The Teradyne CIO believes a stakeholder-centric IT organization, an effective governance model, and a team willing to ask the right questions are the keys to IT value. Global CDIO Anupam Khare’s targeted forays into AI and predictive analytics are fueling continued growth and paving new roads to success for the manufacturer of specialty vehicles. Decision makers have many choices on the healthcare cloud offering. Here are some of the differentiators for healthcare. The financial services IT chief is giving the digital bank a competitive edge by empowering IT with a product-based mindset and a commitment to ‘extreme automation.’ It pays to centralize management of the tools, methods, and credentials used to access apps, services, and all other parts of the IT ecosystem. DXC’s Kristie Grinnell has a track record of balancing emotional intelligence and hard business results. Here’s how she puts high EQ to work in cultivating a growth mindset for her teams. Beyond FIDO and device authentication… To support the global professional services firm’s new business strategy, CDIO Madhuri Andrews conceptualized three modes of IT: customer transformation, global talent, and integrated global IT operations. How innovation, efficiency and intelligence across the infrastructure ecosystem is finding a kindred spirit in digital twins. The CIO Experts Network is a new platform that makes it easier to find new opportunities to contribute content to our custom editorial programs. Organizations undertaking business transformations centered on SAP would be wise to take an integrated approach to their sourcing strategy and partnerships. Here’s how to get it right. How a Service Quality Index can simplify operational excellence and create breathing room for innovation
The former global CIO at Deloitte — and CIO Hall of Fame member — explains the importance of lifting up colleagues on your way to a leadership role and how to bring new ideas to fruition against the odds.