We find ourselves in unprecedented times with a global pandemic and a heightened state of civic and social unrest that has exposed systematic inequalities along racial and socioeconomic lines. The impact on businesses has been profound and I believe we have yet to see the half of it. This is posing a real test of leadership for the C-suite, IT, HR and across all lines of business. Who will take on the challenge of empathetic and transparent leadership?
Personalized customer experiences, automated business operations, and data science-driven insights all depend on the quality and volume of your data. However, while the last decade has been a rush to drill for data, it is becoming ever more important for brand trust and regulatory compliance for a data privacy strategy to be more than a policy on ethics. It needs to be an operational capability that organizations sustain in order to protect their customers, protect the company, and differentiate the brand value proposition.
With AI models rendered useless by the pandemic, data jocks are scurrying to make sense of a changed world. CIOs, meanwhile, need to walk a tightrope between facilitating all the new fact-finding and maintaining security and governance to keep data – as well as the company and its customers – safe. That’s easier said than done in normal times.
Determined to find opportunity in the COVID aftermath, boards are leaning in with more management support in addition to their usual strategic oversight. Navigating the post-pandemic world will amplify IT leadership in agility and innovation.
By shifting its mindset from supporting core technologies to one that is more closely in tune with business objectives and customer needs, Oshkosh Corporation’s IT has a sharper focus and understanding on leveraging solutions that ultimately make a difference in people’s lives.
In just a few months, technology has transformed businesses the world over. And there's no doubt that businesses will plan their road to recovery on a path powered by technology. Has this new digital-first mindset ushered in a new technological age?
What a crazy world we live in – employees working from home, “dirty” personal devices being used to access corporate data, furloughed employees still maintaining corporate IT assets and access – all while the quantity and variety of cyberattacks and fraud is drastically increasing. Corporate security executives have never had a harder set of challenges to deal with.
Most IT organizations have honed their ability to deliver projects when the scope and desired outcome are static, but struggle when priorities shift or are not clearly defined. Several leading IT organizations have turned to product-based IT to cut through this ambiguity and elevate their role from service provider to business partner.
Former Congressman Rick Boucher, founder of the House Internet Caucus, says the US’s better internet performance during the coronavirus pandemic is attributable to sustained private investment that has been encouraged by a light-touch regulatory regime for broadband.
It’s a remarkable story that is playing out in the technology-led enablement at the back end of healthcare organizations, even as the headlines are dominated by the heroic response efforts at the front lines of care.
As we adapt to a future of remote workers, this is a critical time to ensure you have an incident response plan in place, and can adapt for an indefinite change in operational processes – including who is managing this response.
With the COVID-19 virus forcing people to stay at home, many enterprises suddenly have to support an entirely remote workforce. IDG influencers shared advice about how IT leaders can handle this new dynamic and the technology required during a recent #IDGTECHtalk Twitter chat.