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BrandPosts are written and edited by members of our sponsor community. BrandPosts create an opportunity for an individual sponsor to provide insight and commentary from their point-of-view directly to our audience. The editorial team does not participate in the writing or editing of BrandPosts.

Reimagining customer experience and the digital workplace

Avaya is reimagining digital communications with innovation that defines the future of work and the customer experience. Avaya's OneCloud platform empowers organizations to deliver experiences that matter to customers and employees.

Your Business Has Decided on Hybrid Work… Now What?

Your Business Has Decided on Hybrid Work… Now What?

Supporting a hybrid workforce requires important considerations from a technology perspective. With hybrid a preferred model for many, IT leaders are taking steps to ensure the environment is safe, secure, and enjoyable.
September 12, 2022
Making Banking a More Effortless Experience

Making Banking a More Effortless Experience

Banks are focusing more than ever on how to support their customer’s experiences in a way that quickly answers inquiries and gives customers a more frictionless experience for loan applications and other financial services.
August 22, 2022
Why Flexibility Is Driving the Future of Business Success

Why Flexibility Is Driving the Future of Business Success

As we saw in recent history, businesses that are flexible and agile are the ones that survive. Focusing on business resilience and increasing flexibility will continue to enable businesses to succeed in an expanding, shifting work environment.
July 27, 2022
Building an Experience-driven Contact Center

Building an Experience-driven Contact Center

Contact centers are no longer transactional in nature, and great customer experience leaders are utilizing them to delight customers and improve business. Here’s how.
July 13, 2022
Are Your Effortless Experiences Really Effortless?

Are Your Effortless Experiences Really Effortless?

Recent data suggests that there is little difference between the loyalty of customers whose expectations were exceeded, and those whose expectations were simply met. Discovering what customers truly want today.
January 24, 2022
Why Every Organization Should Be Composable

Why Every Organization Should Be Composable

Composability allows companies to break down bulky, monolithic applications into discrete components, each of which can then be built, scaled, and maintained independently.
November 8, 2021
The Experience Economy is Booming

The Experience Economy is Booming

The experience economy must consist of key moments that deliver what the customer really wants—value, and delivering those moments of authenticity requires the ability to assess the level of engagement customers need.
September 15, 2021