How to delight end users through personalized experiences, faster outcomes, and improved productivity
Generative AI, large language models (LLMs), and AI service management (AISM) have the potential to redefine the entire ESM sector completely.
Vodafone faced customer experience challenges common to communications service providers. With the help of BMC, the company developed a three-pronged strategy to overcome these hurdles.
ESM helps to reduce employee stress so they can find needed answers faster, automate tasks, and focus on what they do best.
ESM data can help enterprise DevOps teams gain the same collaborative agility and responsiveness as startup teams. But only if done right.
Zain Kuwait relies on BMC Helix enterprise service management solutions to enable its distributors, branches, shops, and call centers to deliver the exceptional service experiences its customers have come to expect.
Huisman modernized internal processes for service desk tickets across multiple aspects of the business to better empower employees with a centralized, highly automated platform across its IT, HR, facilities, and maintenance units.
By partnering with BMC Helix IT Service Management, Buchanan gained a holistic view of not only its environment but also that of its customers, to transform the IT Service Desk experience.
BMC Helix Enterprise Service Management solutions, powered by BMC Helix ITSM and BMC Helix Digital Workplace, enabled Balfour Beatty to consolidate its service catalog, improve IT capabilities, and integrate its current systems.
Despite the intense hype around ChatGPT, the public face of generative AI technology, might not be appropriate for enterprise service management. Enterprises need an alternative GPT solution that draws heavily from their own internal data.
Manual processes will never attain the quality of experience and level of service that end-users have come to expect. Enter Enterprise Service Management.