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By Anand Singh, Nitin Kumar & Mihir Patel Sep 07, 2022 Artificial Intelligence Show more Show less View all Resources Whitepaper Customer experience – Measuring the real returns on surprise and delight This paper shares expert insights on how to align the organisation around customer experience goals and how to choose and champion the right CX projects for investment returns. The post Customer experience – Measuring the real returns on surprise and delight appeared first on Whitepaper Repository. By Thoughtworks 25 Aug 2022 CRM Systems IT Governance Frameworks IT Strategy Whitepaper Using Advanced AIOps to Enable Autonomous IT For Proactive Intelligence and Predictive Analytics By HCL Technologies 07 Jul 2022 Artificial Intelligence Infrastructure Management Software Deployment Whitepaper How Advanced AIOps Enables Autonomous IT For Proactive Intelligence and Predictive Analytics By HCL Technologies 07 Jul 2022 Artificial Intelligence Infrastructure Management IT Governance Frameworks View all Podcasts Podcasts Your Data is Your Platform The successful, modern business is data driven. The “platform” for operations, decision making, and strategic insight is your corporate data asset. Organizations that are more skilled at using and understanding data will develop competitive advantages that will be hard to overcome. This podcast series will help you understand the optimal ways to leverage a corporate data platform both from an overall and vertical industry perspective. 4 episodes Analytics Ep. 04 Episode 4: Data is the New Currency 21 Nov 2022 17 mins Data Architecture Ep. 03 Episode 3: The Data Imperative for Financial Services 15 Oct 2022 25 mins Financial Services Industry Data Architecture Explore a topic Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Data Management Data Center Vendors and Providers Networking Software Development Business Operations View all topics All topics Close Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Data Management Data Center Vendors and Providers Networking Software Development Business Operations Emerging Technology Digital Transformation IT Strategy Innovation Diversity and Inclusion Project Management Show me morePopularArticlesPodcasts Feature The RACI matrix: Your blueprint for project success By Bob Kantor Sep 14, 2022 IT Governance FrameworksProject Management ToolsIT Leadership How-To What is an SLA? 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