Latest from todayNewsOracle extends its MyLearn program to NetSuiteLike Oracle University, NetSuite’s MyLearn program will offer courses on its product fundamentals and implementation.By Anirban Ghoshal Mar 15, 20232 minsERP SystemsEnterprise ApplicationsOpinionSAP 2023 outlook: 7 predictions for customers By Len Riley Mar 14, 20239 minsSAPERP SystemsNews AnalysisDecoding the Qualtrics deal: Was the firm a good fit for SAP? By Anirban Ghoshal Mar 14, 20236 minsOracleMergers and AcquisitionsEnterprise ApplicationsNewsSAP-owned Qualtrics to be sold to Silver Lake, CPP Investments to acquire for $12.5 billionBy Anirban Ghoshal Mar 13, 20232 minsSAPEnterprise ApplicationsNewsSalesforce earmarks $250 million for AI startup investmentBy Jon Gold Mar 07, 20233 minsArtificial IntelligenceEnterprise ApplicationsNewsSalesforce not ready to unleash generative AI on its customersBy Peter Sayer Mar 07, 20236 minsCIOCRM SystemsApplication ManagementNewsGenerative AI to be a key priority for senior IT leaders: Salesforce reportBy Charlotte Trueman Mar 06, 20234 minsArtificial IntelligenceEnterprise ApplicationsNewsMulesoft, Tableau uptake fuels Salesforce growth spurtBy Charlotte Trueman Mar 02, 20234 minsTechnology IndustryBusiness Intelligence and Analytics SoftwareArtificial IntelligenceFeatureSalesforce certification guide: Roles, paths, exams, cost, training, requirementsBy Moumita Deb Choudhury Feb 20, 202323 minsCertificationsSalesforce.comIT Jobs Articles NewsAWS adds machine learning capabilities to Amazon Connect At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while introducing two new features in preview.By Anirban Ghoshal Nov 29, 2022 Machine LearningCloud ComputingEnterprise ApplicationsFeature12 famous ERP disasters, dustups and disappointmentsIt's no wonder ERP has such a bad reputation: The history surrounding the complex and expensive enterprise software market is packed with tales of vendor mudslinging, outrageous hype and epic failures.By Josh Fruhlinger, Peter Sayer, Thomas Wailgum Nov 07, 2022 ERP SystemsOutsourcingProject Management ToolsNewsOver 90% of companies overpay for project collaboration software: ReportSaaS purchasing platform Vertice reports that enterprises are overpaying between an average of 20%-30% for collaboration tools. By Anirban Ghoshal Oct 24, 2022 BudgetingCollaboration SoftwareEnterprise ApplicationsFeatureWhat is ERP? Enterprise resource planning systems explainedEnterprise resource planning (ERP) systems standardize, streamline, and integrate processes across a wide range of business functions. Here’s what to know about these critical IT systems.By Bart Perkins Sep 26, 2022 ERP SystemsEnterprise ApplicationsNewsGlobal software spending to grow despite headwinds: ForresterFueled by uptake of cloud and enterprise applications, global software spending is expected to grow at more than two times the rate of spending in other segments of IT.By Anirban Ghoshal Aug 17, 2022 Technology IndustryEnterprise ApplicationsNewsGlobal RPA software sales forecast to jump this yearNorth America will account for the largest revenue share at 48.5%, followed by Western Europe and Japan at 19% and 10%, respectively, according to Gartner.By Anirban Ghoshal Aug 02, 2022 Robotic Process AutomationEnterprise ApplicationsNews AnalysisMicrosoft's AI-powered contact center service takes on AWS, GoogleThe new cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance. By Anirban Ghoshal Jul 19, 2022 CRM SystemsERP SystemsUnified CommunicationsNewsIFS to acquire enterprise asset management firm UltimoERP vendor IFS is scooping up Netherlands-based Ultimo to help meet demand for cloud-based enterprise asset management technology.By Anirban Ghoshal Jul 08, 2022 ERP SystemsEnterprise ApplicationsFeatureWhat is RPA? A revolution in business process automationMore CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts say.By Thor Olavsrud and Clint Boulton Jun 29, 2022 BPM SystemsIT StrategyArtificial IntelligenceAnalysisWhat is business process management? The key to enterprise agilityBusiness process management (BPM) is the practice of discovering and controlling an organizationu2019s processes to align them with business goals as the business evolves.By Paul Rubens, Thor Olavsrud May 31, 2022 Technology IndustryBPM SystemsEnterprise ApplicationsFeature10 top enterprise service management systems—and how to chooseEnterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.By Linda Rosencrance May 19, 2022 ITSMEnterprise ApplicationsNewsTableau adds data storytelling to its revamped cloud platformThe Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.By Charlotte Trueman May 17, 2022 Salesforce.comMachine LearningSaaS Show more Show less View all Resources Whitepaper Customer experience – Measuring the real returns on surprise and delight This paper shares expert insights on how to align the organisation around customer experience goals and how to choose and champion the right CX projects for investment returns. The post Customer experience – Measuring the real returns on surprise and delight appeared first on Whitepaper Repository. By Thoughtworks 25 Aug 2022 CRM Systems IT Governance Frameworks IT Strategy Whitepaper Using Advanced AIOps to Enable Autonomous IT For Proactive Intelligence and Predictive Analytics By HCL Technologies 07 Jul 2022 Artificial Intelligence Infrastructure Management Software Deployment Whitepaper How Advanced AIOps Enables Autonomous IT For Proactive Intelligence and Predictive Analytics By HCL Technologies 07 Jul 2022 Artificial Intelligence Infrastructure Management IT Governance Frameworks View all Explore a topic Analytics Careers Cloud Computing IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers Networking Software Development Business Operations View all topics All topics Close Analytics Careers Cloud Computing IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers Networking Software Development Business Operations Emerging Technology Digital Transformation IT Strategy Innovation Diversity and Inclusion Project Management Show me morePopularArticlesPodcasts Feature The RACI matrix: Your blueprint for project success By Bob Kantor Sep 14, 2022 IT Governance FrameworksProject Management ToolsIT Leadership How-To What is an SLA? Best practices for service-level agreements By Stephanie Overby, Lynn Greiner and Lauren Gibbons Paul Jul 05, 2017 Technology IndustryIT StrategyOutsourcing Feature The 10 most in-demand tech jobs for 2023 — and how to hire for them By Sarah K. White Jan 06, 202310 mins IT JobsStaff ManagementCareers podcast CIO Leadership Live with George Eapen, Group Chief Information Officer at Petrofac Feb 07, 202318 mins CIO Leadership Live podcast CIO Leadership Live with Marc Hale, Chief Technology Officer, AIA NZ Feb 07, 202321 mins CIO Leadership Live podcast Why IT professionalism matters to BCS CEO Rashik Parmar Feb 05, 202331 mins CIO Leadership Live