IDG
Feature
How Québec became a world-class AI powerhouse
What CIOs can learn about integrating AI into business processes from the winning strategy of Québec’s leaders in the field.
Interview
Click, ship, done: How a 150-year-old logistics company is delighting its customers
Global logistics firm DB Schenker’s CIO for the Indian subcontinent explains how the company is adopting new technologies.
Interview
Canada’s CIO Catherine Luelo: managing the IT needs of a nation
The federal government’s IT leader talks about the risks and rewards of digital transformation, tech-related staffing challenges, and the push to establish single digital identities for Canadians
Interview
Catherine Luelo – DSI du Canada : gérer les besoins informatiques d’une nation
La responsable des TI au gouvernement fédéral parle des risques et bénéfices de la transformation numérique, des problèmes de recrutement en technologie, et du projet d’identités numériques uniques pour tous les Canadiens
Feature
Jetlines : cap sur les nuages
Pour le nouveau transporteur de loisirs canadien, rendre tous ses systèmes infonuagiques lui donne des avantages par rapport aux compagnies aériennes établies – de la réduction des coûts, à l’agilité des TI et à l’expérience client
How-To
Comment se constituer un réseau : 17 conseils pour les timides
Gêné ? Pour vous, le réseautage ressemble probablement à une épreuve du feu. Ces 17 stratégies vous aideront à vous bâtir un réseau – tout en épargnant votre santé mentale.
Feature
Canadian leisure carrier Jetlines flies straight into the cloud
Launching every last one of its IT systems purely in the cloud gives the startup a few advantages over legacy airlines says CIO Robert Pope, from cost-cutting to IT agility to customer experience
Feature
Redefining the CIO role post-pandemic
A tumultuous two years have shifted expectations of what IT could and should deliver. Today, CIOs are taking stock and redrawing the boundaries around their role and responsibilities.
Feature
8 business concepts IT leaders should master
CIOs must master critical business concepts to fulfill their new mandate of being business partners with their leadership peers. Here are the latest business terms and notions impacting IT.
Feature
Reskilling IT for digital success in a tight talent market
IT leaders are upskilling IT staff in sought-after skills to support organizational transformations — and to improve employee retention. Here, CIOs share training strategies and lessons learned.
Feature
10 ways to recession-proof your IT career
With inflation and other global factors increasing the risk of recession, savvy IT pros are reconsidering their approaches to work to ensure career prospects in uncertain economic times.
Feature
7 hot IT outsourcing trends — and 7 going cold
The days of low-cost commodity outsourcing are over. Today’s IT organizations seek stronger strategic partnerships based on value-generating strategies, structures, and incentives.
Interview
European cloud project Gaia-X is stuck in the concept stage
The European cloud project Gaia-X launched in 2019 with great fanfare. However, for Volker Pfirsching, partner at Arthur D. Little, the project is so far more an idea than a concrete plan.
Feature
11 ways to kill your IT career (without knowing it)
In the fast-paced world of tech, complacency can be a career killer. So too can any number of hidden hazards that quietly put your career on shaky ground.
Feature
15 most misused buzzwords in IT
The tech industry is rife with overhyped jargon. Here IT leaders discuss buzzy terms all too often misapplied by vendors and colleagues alike.
Feature
SAP at 50: The software group is at a crossroads
SAP made German software history, but the company is facing a number of new challenges. Now the young management team around CEO Christian Klein has to prove itself.
Feature
7 hot infrastructure and operations trends — and 7 going cold
When it comes to infrastructure and production systems, stability is king. And yet change persists, as organizations seek greater security and faster speeds — without sacrificing reliability.
Feature
How Scotiabank is implementing AI to improve customer experience
A three-legged stool of data, analytics, and AI technology has provided Scotiabank a platform for using artificial intelligence to improve customer service and make operations more efficient.
Feature
Comment la Banque Scotia met l’IA en œuvre pour améliorer l'expérience client
La conjugaison de trois volets – données, analyses et intelligence artificielle — a permis à l’entreprise d’utiliser ces techniques pour améliorer son service à la clientèle et ses opérations commerciales.
Interview
South Africa’s Discovery drives customer loyalty via RPA, APIs
CIO Nadira Misthry explains how Discovery’s Vitality medical aids rewards programme is leveraging emerging technologies to improve customer experience, better integrate with partners, and update their systems.
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