Latest from todayFeature6 signs it’s time to restructure your IT organizationAn outdated, underperforming IT function that’s mismatched with business goals needs to be overhauled before it’s too late. 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Definitions, benefits, challenges, processes, adviceOutsourcing can bring big benefits, but risks and challenges abound when negotiating and managing outsourcing relationships. Here’s what you need to know to ensure your IT outsourcing initiatives succeed.By Stephanie Overby Nov 25, 2022 IT StrategyOutsourcingIT LeadershipFeatureWhat is enterprise architecture? A framework for transformationEnterprise architecture is the process by which organizations standardize and organize IT infrastructure to align with business goals. These strategies support digital transformation, IT growth, and the modernization of IT.By Sarah K. White Nov 23, 2022 IT Governance FrameworksEnterprise ArchitectureIT StrategyTip10 tips for running a world-class innovation contestAddressing key steps to structure an annual innovation contest, based on culture and core values, that strengthens best practices.By Nicholas D. 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KPIs are the tools that help IT discover what external and internal customers really want.By John Edwards Sep 20, 2022 IT StrategyIT LeadershipNewsIT budgets remain solid, despite tech industry headwindsWhile war and supply chain disruptions cause headaches for vendors, demand for IT products and services remains high.By Jon Gold Sep 19, 2022 Technology IndustryIT StrategyBudgetingNews AnalysisTop 10 strategic technology trends for 2023: GartnerGartner has revealed its top 10 strategic technology trends for 2023, which focus on three themes: optimize, scale and pioneer.By Samira Sarraf Sep 14, 2022 IT StrategyNewsEase of implementation, ROI dominate software buying decisions: reportThe B2B software buying process is becoming increasingly complex due to challenges such as changes in buying teams and increasing use of software marketplaces.By Anirban Ghoshal Sep 14, 2022 IT StrategySoftware Licensing Show more Show less View all Resources Whitepaper Customer experience – Measuring the real returns on surprise and delight This paper shares expert insights on how to align the organisation around customer experience goals and how to choose and champion the right CX projects for investment returns. The post Customer experience – Measuring the real returns on surprise and delight appeared first on Whitepaper Repository. By Thoughtworks 25 Aug 2022 CRM Systems IT Governance Frameworks IT Strategy Whitepaper Using Advanced AIOps to Enable Autonomous IT For Proactive Intelligence and Predictive Analytics By HCL Technologies 07 Jul 2022 Artificial Intelligence Infrastructure Management Software Deployment Whitepaper How Advanced AIOps Enables Autonomous IT For Proactive Intelligence and Predictive Analytics By HCL Technologies 07 Jul 2022 Artificial Intelligence Infrastructure Management IT Governance Frameworks View all Podcasts Podcasts Essential Connections: The Business Owner’s Guide to Growth During Economic Uncertainty Join leading executives at GoTo as they share insights and actionable steps for business owners and IT leaders to help future-proof their businesses. This podcast series helps small and mid-size businesses manage their essential connections by leveraging IT, Customer and Employee Experience, Marketing, and HR to grow their organizations, even in an uneasy economic landscape. 5 episodes IT Strategy Ep. 05 Episode 5: Customer centricity: The Great Differentiator 06 Dec 2022 22 mins Small and Medium Business IT Leadership Ep. 04 Episode 4: Keeping Teams Together in a Digital and Distributed Workplace 29 Nov 2022 21 mins Small and Medium Business IT Leadership Explore a topic Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers Networking Software Development View all topics All topics Close Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers Networking Software Development Business Operations Emerging Technology Digital Transformation Innovation Diversity and Inclusion Project Management Show me morePopularArticlesPodcasts Feature The RACI matrix: Your blueprint for project success By Bob Kantor Sep 14, 2022 IT Governance FrameworksProject Management ToolsIT Leadership How-To What is an SLA? 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