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AI proves its value in improving customer experiences

Organizations are transforming artificial intelligence into business wins, thanks to initiatives aimed at improving customer outcomes.

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15 IT resolutions for 2019

Tech teams need to lose the grunt work, go on a dev diet, and exercise more strategic thinking.

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7 tips for scaling your AI strategy

Now that your enterprise has experimented in AI it’s time to consider how to expand the efforts. Here’s how, according AI visionary Andrew Ng, as well as experts from PwC and Deloitte.

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Robotic process automation is on the rise

When it comes to business process management, the drive for efficiency is king. Enter RPA to help streamline legacy processes.

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AI's dark secret? A desire for data without bounds

The AI revolution is hungry for personal data. The U.S. needs to pursue federal privacy legislation before machine intelligence and surveillance intersect.

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7 things to know about AI in the data center

AI and machine learning are gradually taking over routine and advanced tasks. Will managers and staff be locked out?

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Tackling artificial intelligence using architecture

CIOs know that they need to get involved with AI regarding their strategic initiatives, yet they are uncertain how to approach AI. This article will show you how to develop, integrate and deploy AI in synchronization with the business...

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Healing as a service: The next wave of AI innovation for business automation

Self-healing platforms reduce operational failures and tackle business problems to provide business value.

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9 AI project mistakes to avoid

From building isolated proofs of concept to not defining how to measure success, a wide array of gotchas can derail your AI project’s prospects for delivering business value.

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Workplace AI: Emerging technologies, ethical questions

Workforce-focused AI offers significant upside, but short-term gains might backfire in the form of lower employee morale, higher turnover, lower productivity, and public relations backlash.

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Healthcare technology markets: 5 predictions for 2019

Digital transformation is gaining momentum; however healthcare enterprises will proceed cautiously.

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10 machine learning success stories: An inside look

IT leaders share how they are using artificial intelligence and machine learning to generate business insights and new services. 

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Does your AI plan account for safety?

It might only take a troublesome naysayer to sabotage an otherwise promising AI program.

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3 ways Mastercard uses AI to fight fraud

Mastercard leans on cutting-edge AI tools to combat cybersecurity threats at a time when the world is moving toward digital payments facilitated by contextual commerce.

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A practical guide to KBQ-led enterprise AI strategy

As we approach the peak of the artificial intelligence hype cycle, enterprises need to take a strategic approach to implementing their cutting-edge tech solutions.

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5 chatbot strategy mistakes — and how to avoid them

Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.

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Has storage become sexy?

In the era of AI, and despite the software-driven everything trend, storage — and hardware more generally — is finding renewed strategic relevance in the enterprise executive suite.

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Virtual healthcare gets real, as telehealth turns to AI

Intermountain Healthcare has expanded telehealth capabilities to create a virtual hospital. CIO Marc Probst says AI-based virtual assistants will also define the sector’s virtual future.

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