Artificial Intelligence

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Autodesk brings automation to its IT help desk

To handle demand for support from a growing workforce without adding helpdesk staff, CIO Prakash Kota has brought in a bot take over some of the busy-work.

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What artificial intelligence means to business analysts

Artificial intelligence is no longer a buzz word but a reality for the environments business analysts and many other analysts find themselves working with today. There’s a real need for analytical skills to learn these new...

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5 ways to fast-track your next AI implementation

Some quick wins around this important enabling technology can further the business case for more investment in broader digital transformation and innovation initiatives.

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What is predictive analytics? Transforming data into future insights

Predictive analytics can help your organization forecast future outcomes based on historical data and analytics techniques such as machine learning.

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Enhancing trust in artificial intelligence: Audits and explanations can help

There are a lot of tools available to help with AI audits and explanations and more will be available in the coming years.

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Are you blinded by the promise of AI?

While many businesses are fueled by their ambition to implement AI initiatives, few understand how it can work for their businesses. How do we keep our AI ambitions in line with the business needs of our organization?

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AI/ML in education closes the gap on income inequality

Education for all is the most profound productive and precise answer to income inequality. History has shown time and time again that education in reading, writing and math is the great economic leveler for every human being...

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6 reasons why AI projects fail

Data issues are among the chief reasons why AI projects fall short of expectations. But if you can learn from the mistakes and commit to the long term, your AI efforts are more likely to pay off.

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10 customer experience strategies IT should target next

CIO are increasingly being asked to help attract, manage and support customers. These technologies and practices can help enhance your company’s CX and fuel revenue for your digital transformation.

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Aetna enlists AI to settle health insurance claims

The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.

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AI’s top use cases today

Enterprises are undertaking AI pilots and putting artificial intelligence into production. Here’s where leading organizations are placing their bets — and seeing early results.

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Why AI/ML is top of mind with corporate executives

From around every corner, from behind every door and through every window our lives are being disrupted by artificial intelligence with embedded machine learning. The escalation and widespread global availability of AI/ML solutions in...

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What IT work will look like in 2030

Automation and AI are poised to shake up IT. Early indications suggest a greater emphasis on cross-functional teams, deeper partnerships between AI and IT staff, and deep cuts to middle management.

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Life after artificial intelligence

AI stands to be the most radically transformative technology ever developed by humankind. What hypothetical situations are looming right around the corner as AI technology rises?

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8 machine learning success stories: An inside look

IT leaders share how they are using artificial intelligence and machine learning to generate business insights and new services.

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Anatomy of an enterprise-scale AI strategy

Looking to move beyond point solutions and proofs of concept? Here’s what it takes to develop to a holistic AI strategy honed for business results.

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Are you happy with chatbots replacing humans?

AI and machine learning are predicted to be the most positive disrupting technology for banking with an estimated cost saving of more than $1 trillion by 2030. Although AI/ML fits into the “do more with less” mentality and the hope is...

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As AI/ML permeates our lives, is privacy a thing of the past?

The World Economic Forum has brought together the most influential scientists, economists and entrepreneurs to deliberate on the positive and negative aspects of our digital future living and being in what we collectively are calling...

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Analytics success starts with a center of excellence

Data-driven organizations accelerate data transformation with an analytics COE.

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Top 6 chatbot building platforms

Chatbots are fast becoming a business cornerstone for customer service efforts. Here are the key tools you can use to leverage AI to better serve your customers.

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