Artificial Intelligence

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5 ways AI is transforming customer experience

Companies are increasingly turning to artificial intelligence to help strengthen customer relationships, provide unique experiences, and increase revenue.

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Amazon’s biased AI recruiting tool gets scrapped

Amazon scraps its AI recruiting tool upon realizing it discriminated against women. No one is surprised.

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Are you ready for the data-driven management revolution?

Even as enterprises embrace data-driven management, they must ensure that they use the power of data to speed decisions, remove ambiguity and increase efficiency — but not at the cost of dehumanizing the organization beyond...

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5 reasons RPA deployments fail

Robotic process automation offers significant benefits, but many RPA pilot projects go nowhere thanks to a mix of planning, personnel and implementation issues.

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MetLife hooks into external data feeds to help curb customer risk

The insurer is leveraging external data pipelines in hopes of helping customers reduce risk, thanks to its work with a startup that specializes in knowledge graphs and machine learning.

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The internal disruption of AI

Much has been made of AI’s ability to upend existing industry orthodoxies and disrupt markets. But could it disrupt your culture?

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Overcoming the hype around predictive analytics for better business outcomes

As data-driven solutions become the norm, enterprises need to know exactly what’s going on behind all those buzzwords.

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The many hands of a robot

Deploying robotic process automation for modern applications.

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What a successful AI team really looks like

Forget the tech giants’ rosters of data science PhDs. As AI moves into the enterprise, blended teams with business skills become more important for driving business value.

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Casual dining chains counter sagging sales with virtual assistants, AI

Dine Brands, which operates IHOP and Applebees, and TGI Fridays are turning to Google virtual assistant software and other artificial intelligence and machine learning tools to improve and personalize service for their customers.

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SAP on Azure vies with Salesforce on AWS to break data out of silos

Data silos are bad, but strategies differ on the best way to break out of them.

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5 ways industrial AI is revolutionizing manufacturing

In no other sector is artificial intelligence having more of an impact than on manufacturing, and the revolution is just beginning.

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The hottest skills for tech contractors

Contractor hiring is on the rise. Discover the hottest skills for tech contractors and why employers are sourcing these skills from the independent workforce.

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The future of big data and AI boils down to one thing

When it comes to big data, analytics and AI, the value does not come from collecting the data, or even from deriving some insight from it — value comes from just one thing: action.

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The promise of artificial intelligence in diagnosing illness

Artificial intelligence in healthcare is about more than predicting readmission rates. It can help diagnose disease.

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Humans and machines meet in the missing middle

Why understanding the “and” is a fundamental principle for becoming an AI-empowered business.

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Wanted: Artificial and human intelligence to secure corporate data

Companies need both AI-driven automation and trained personnel to combat shape-shifting cyberthreats.

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The biggest AI startup deals of 2018

Total investments in U.S. venture-backed artificial intelligence companies topped $1.9 billion in the first quarter of 2018, the highest ever. Here's where the money went.

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How AI is revolutionizing manufacturing

From predictive maintenance to digital twins, artificial intelligence is ushering in the next manufacturing revolution — if not for shortages of skills, data, and standards.

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How AI is reshaping marketing

Machine learning software and artificial intelligence have come a long way since their inception – and is only continuing to intensify. Taking over many industries, AI is swiftly changing the way professionals go about their business....

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