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The CIO’s guide to navigating office politics

The CIO role is rapidly changing. So too are the politics IT leaders encounter when collaborating on digital initiatives. Here’s how to keep IT on task and above the fray.

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Secrets of successful business-IT co-creation

Great things happen when business and IT define and solve problems together. Here’s how to make the shift — and deliver results.

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4 secrets of successful EPMOs

Setting up and running an enterprise project management office (EPMO) takes a deliberate and strategic effort. Here are four key areas to focus on in establishing an EPMO.

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4 tips for getting the business to stop hating IT

Long seen as back-office problem solvers and the department of ‘no,’ IT still has an image problem with business executives and users alike. Here’s how to fix it.

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7 sure-fire ways to sour the business on analytics

True data value depends on business insights. Here’s how to ensure your analytics initiatives make sense to those who will benefit the most.

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5 tips for technology business management success

The TBM framework can help your organization better align IT spending with business goals, while reducing unnecessary costs. Here’s how to ensure a smooth transition when implementing the framework.

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Business process mapping: A framework for visualizing internal processes

After nearly 100 years, business process mapping is still helping organizations visualize internal processes for everything from employee onboarding to IT hardware and software.

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5 reasons you need a business relationship manager

To better liaison with the business and bolster IT’s strategic cred, CIOs are increasingly turning to BRMs. Here’s how to locate the right talent and make the most of this hybrid leadership role.

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6 business concepts IT leaders should master

CIOs who talk tech must also master critical business lingo when speaking to their leadership peers. Here are some essential terms.

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The CIO’s chief of staff: A role to bridge business and IT

The chief of staff role is taking on prominence in companies looking to bolster their IT leadership benches. Amanda Clarke discusses her experience in the role at Newport News Shipbuilding.

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Telltale signs of IT dysfunction — and how to fix it

Transformational success can be derailed by a dysfunctional IT culture, the roots of which often can be traced to silos, org structures and little desire or incentive to collaborate.

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2020 State of the CIO: IT leaders mean business

Expansive revenue-generation responsibilities are helping IT leaders gain recognition for their leadership role.

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7 IT restructuring mistakes to avoid

To tackle digital initiatives, IT leaders are having to rethink and reorganize how work gets done. But driving change is about much more than just overhauling org charts and business processes.

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Tips and tools for effective customer journey mapping

Customer journey maps are a popular tool to improve customer experience. Here’s how to get the most from them alongside techniques such as customer journey analytics.

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5 ways IT still fails its business users

Mastering customer experience is the drumbeat of digital transformation today. But too often enterprises pursue that while neglecting employee experience to their peril.

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IT’s drive to improve the customer experience

CIOs are hiring BRMs and BPOs, embedding IT in the business and sending IT staff into the field — all in a quest to better court business customers.

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7 tips for improving IT-marketing collaboration

A strong relationship between IT and marketing correlates with improved business growth. Here’s how to bury past frictions and build a better business-focused, cross-functional team.

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IT-as-a-business is dead. Long live BusOps

Thanks to digital transformation, technology is embedded in every business process and practice your company relies on. It’s time to take a tip from DevOps, and rethink the business-IT divide.

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