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IT’s drive to improve the customer experience

CIOs are hiring BRMs and BPOs, embedding IT in the business and sending IT staff into the field — all in a quest to better court business customers.

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7 tips for improving IT-marketing collaboration

A strong relationship between IT and marketing correlates with improved business growth. Here’s how to bury past frictions and build a better business-focused, cross-functional team.

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IT-as-a-business is dead. Long live BusOps

Thanks to digital transformation, technology is embedded in every business process and practice your company relies on. It’s time to take a tip from DevOps, and rethink the business-IT divide.

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10 IT-business collaboration mistakes to avoid

Ignoring conflict, missing out on post-mortems, failing to prioritize trust — here’s what is holding you back when co-creating and collaborating with business colleagues. 

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Digital transformation brings IT and LOB together

CIOs have an opportunity to shrink the distance between technology and line of business as IT takes a leadership role with digital business initiatives.

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5 misconceptions CIOs still have about agile

Agile has made great headway in the enterprise, but common misconceptions prevent organizations from making the most of the methodology.

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