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5 reasons you need a business relationship manager

To better liaison with the business and bolster IT’s strategic cred, CIOs are increasingly turning to BRMs. Here’s how to locate the right talent and make the most of this hybrid leadership role.

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The CIO’s chief of staff: A role to bridge business and IT

The chief of staff role is taking on prominence in companies looking to bolster their IT leadership benches. Amanda Clarke discusses her experience in the role at Newport News Shipbuilding.

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Telltale signs of IT dysfunction — and how to fix it

Transformational success can be derailed by a dysfunctional IT culture, the roots of which often can be traced to silos, org structures and little desire or incentive to collaborate.

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2020 State of the CIO: IT leaders mean business

Expansive revenue-generation responsibilities are helping IT leaders gain recognition for their leadership role.

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7 IT restructuring mistakes to avoid

To tackle digital initiatives, IT leaders are having to rethink and reorganize how work gets done. But driving change is about much more than just overhauling org charts and business processes.

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Tips and tools for effective customer journey mapping

Customer journey maps are a popular tool to improve customer experience. Here’s how to get the most from them alongside techniques such as customer journey analytics.

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5 ways IT still fails its business users

Mastering customer experience is the drumbeat of digital transformation today. But too often enterprises pursue that while neglecting employee experience to their peril.

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IT’s drive to improve the customer experience

CIOs are hiring BRMs and BPOs, embedding IT in the business and sending IT staff into the field — all in a quest to better court business customers.

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7 tips for improving IT-marketing collaboration

A strong relationship between IT and marketing correlates with improved business growth. Here’s how to bury past frictions and build a better business-focused, cross-functional team.

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IT-as-a-business is dead. Long live BusOps

Thanks to digital transformation, technology is embedded in every business process and practice your company relies on. It’s time to take a tip from DevOps, and rethink the business-IT divide.

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10 IT-business collaboration mistakes to avoid

Ignoring conflict, missing out on post-mortems, failing to prioritize trust — here’s what is holding you back when co-creating and collaborating with business colleagues. 

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Digital transformation brings IT and LOB together

CIOs have an opportunity to shrink the distance between technology and line of business as IT takes a leadership role with digital business initiatives.

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5 misconceptions CIOs still have about agile

Agile has made great headway in the enterprise, but common misconceptions prevent organizations from making the most of the methodology.

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Anatomy of an IT strategic plan in the era of digital disruption

To effectively support today’s IT-informed business strategies, CIOs must embrace new approaches to IT strategic planning that are more business-driven, flexible, and frequently revisited than in years past.

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How DevOps changes the delivery of IT functions

Labor arbitrage and shared services companies have had a perfect marriage over the last 20 years. Then along came the Digital Revolution with new business models and a new construct for services. One component of the digital model...

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USDA-RMA CIO: For digital transformation to succeed, remove fear

Chad Sheridan, CIO at the U.S. Department of Agriculture Risk Management Agency, discusses the agency’s digital transformation efforts.

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Strategic guidelines for CIOs to lead the digital age

In this new era of industrial revolution, senior executives cannot afford to ignore the importance of digital innovation and its impact on the business environment, the management of organizations and the entire value chain. From IT...

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The 5 key components to creating a goal-oriented technical operation

How to build a technical operation that is aligned with your business objectives and is focused on making targeted improvements.

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Design in digital initiatives

In today’s digital projects, boundaries span multiple processes that encompass multiple business elements, particularly tech elements. Have we made the needed changes to our design approach?

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Leveraging low code and citizen development platforms to accelerate digital transformation

Digital transformation programs often drive increases in application development to modernize applications, improve customer experiences, enable mobile access, or increase automation. Low code platforms and citizen development...

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