Business Process Automation

Business Process Automation | News, how-tos, features, reviews, and videos

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Is AI ready to fly solo in your data center?

Server vendors, particularly Oracle, are pushing harder on automated, AI-driven server technologies. Are we ready to take our hands off the wheel?

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6 tips to avoid automation disaster

If your automated DevOps pipeline or robotic process automation is flawed, it can spawn endless headaches, as these hard-learned real-world lessons attest.

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4 steps to process automation success

For Navistar CIO Julie Ragland, shifting the IT discussion from cost to value was key to overcoming obstacles to process automation.

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4 steps to RPA success

As companies move beyond limited RPA pilots to full-blown implementations, there are four practices to keep in mind to ensure things stay on track.

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Top 16 RPA tools today

Robotic process automation (RPA) can streamline business workflows by eliminating tedious manual tasks without requiring you to completely re-engineer legacy systems.

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RPA – useful for business, or more trouble than it’s worth?

In certain industries - or even specific departments within any enterprise organization - Robotic Process Automation can free employees from repetitive, manual tasks so they can focus on more important, higher-value work. But is it...

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Redesigning business processes for digital success

CIOs find themselves in a unique position to re-imagine how their organizations operate in this digital age. Here’s how to develop a vision for business process reengineering and deliver.

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What is process improvement? A business methodology for efficiency and productivity

A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn’t an exact science.

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Autodesk brings automation to its IT help desk

To handle demand for support from a growing workforce without adding helpdesk staff, CIO Prakash Kota has brought in a bot take over some of the busy-work.

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Eaton’s RPA center of excellence pays off at scale

Industrial manufacturer Eaton formed a center of excellence to test and implement RPA software and establish best practices for automation at scale.

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Aetna enlists AI to settle health insurance claims

The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.

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Insourcing, automation spark GE’s IT transformation

GE’s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.

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United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.

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RPA and AI: Business process automation gets smart

Organizations seeking to reap the full benefits of robotic process automation are beginning to see artificial intelligence as a key technology for optimizing their process flow.

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7 ways to make IT operations more efficient

Chances are your enterprise's IT operations could use some improvement. Here are tips for getting key services on the fast track to higher performance and cost savings.

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The coming IT job apocalypse: Rise of the machines

AI and process automation are taking on tech jobs once thought untouchable. Will you be replaced by a robot?

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State Auto taps RPA to cut costs — and transform its workforce

The 95-year-old insurance provider is modernizing business processes with robotic process automation, freeing up staff to help improve customer experience.

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10 IT automation mistakes to avoid

From RPA to DevOps, the upside of automation is an easy sell. But in practice automation can prove tricky if not tackled right.

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