Business Process Automation

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State Auto taps RPA to cut costs — and transform its workforce

The 95-year-old insurance provider is modernizing business processes with robotic process automation, freeing up staff to help improve customer experience.

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10 IT automation mistakes to avoid

From RPA to DevOps, the upside of automation is an easy sell. But in practice automation can prove tricky if not tackled right.

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Palm Beach County speeds court filings with AI

With five robots handling basic docketing processes, the county is enhancing efficiency, converting skeptics and escalating staff to higher-value work — and higher pay.

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9 ways to address the IT retirement boom

Demographic trends are placing pressure on long-term outlooks for IT staffing. Here’s how to address an increasing talent shortage before it becomes an existential crisis for IT.

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7 keys to an effective IT automation strategy

Here’s how organizations are optimizing their use of automation technologies, moving from simple process improvement to true process transformation.

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7 things IT should be automating

Automation can reap efficiencies, reduce errors, and free up staff for higher-value tasks — especially when undertaken as part of a companywide strategic effort. Here’s where to start.

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Robotic process automation is on the rise

When it comes to business process management, the drive for efficiency is king. Enter RPA to help streamline legacy processes.

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Healing as a service: The next wave of AI innovation for business automation

Self-healing platforms reduce operational failures and tackle business problems to provide business value.

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6 ways ITSM automation is changing business

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.

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8 jobs ripe for automation

From customer service to the warehouse, opportunities for automation abound. Where should savvy CIOs looking to boost productivity and cut costs turn first? We've got answers.

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5 reasons RPA deployments fail

Robotic process automation offers significant benefits, but many RPA pilot projects go nowhere thanks to a mix of planning, personnel and implementation issues.

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