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SBPASC transforms claims processing nationwide

Service Benefit Plan Administration Service Corp. has introduced 10 services in a sweeping transformation that has reduced temporary staffing, increased membership engagement and reduced manual tasks.

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Ricoh reimagines field service with ‘merged reality’

The Smart Hands project brings together data, communications technology, and subject matter experts to help field-service technicians know everything about repairing and servicing more than 300 product lines.

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Advanced analytics gives health benefit company competitive edge

BlueCross BlueShield of Tennessee drills into data to help its partners better tackle budget pressures and member care by getting insights faster.

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Kaiser Permanente reduces patient mortality with predictive analytics

The managed care consortium's Advance Alert Monitor early warning system uses predictive analytics to identify patients at risk of deterioration within the next 12 hours.

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Summer 2019: Digital leaders level up

While some companies flirt with digital transformation, experimenting with one-off projects, others make it a key pillar of their enterprise business strategies. Read on to see how some 2019 CIO 100 award-winning organizations are...

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IHG books big tech transformation

The operator of Holiday Inn Express and other hotel chains is facilitating a large-scale transformation that includes people, process and technology.

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UNTS focuses on culture, governance to make data work

Drowning in data it couldn't use, the University of North Texas System adopted an ambitious strategy to build a data-driven culture and the ability to apply analytics to every aspect of its operations.

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Cornell’s unique CMS/CRM solution unifies the student experience

The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.

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Identifying high-risk patients with predictive analytics

NorthShore University HealthSystem's emergency departments leverage data and predictive analytics to help it determine which chest pain patients should be admitted for observation and which patients can be sent home.

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Leon County Florida saves lives by digitizing hurricane response

The county leveraged GIS technology and dashboards in innovative ways to gather and analyze response data during and after Hurricane Michael, saving lives.

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AI helps Land O' Lakes churn data into sales

The Fortune 500 dairy giant is leveraging data and artificial intelligence to optimize pricing, target sales, and forecast future demand.

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United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.

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State Auto taps RPA to cut costs — and transform its workforce

The 95-year-old insurance provider is modernizing business processes with robotic process automation, freeing up staff to help improve customer experience.

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Mobile-first strategy streamlines AZDCS case work

A mobile-first strategy leveraging cloud-based mobility helps the Arizona Department of Child Safety (AZDCS) better serve families and children.

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Redefining work in the digital age

Digital technologies are changing the way work is done at CIO100 award-winning organizations, empowering employees to shift focus to higher-value activities.

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Sprint calls on open source analytics to prevent cyberfraud

Sprint’s open source Elastic Stack analytics implementation helped the mobile device and network provider reduce mobile phone fraud by 90 percent.

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How Monsanto leverages startups to catalyze transformation

Monsanto’s Partnership Platform encourages external and internal collaboration to drive innovation and accelerate digital transformation across the company.

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Summer 2018: Changing the way we work

Digital technologies are reshaping work at CIO 100 award-winning organizations, empowering employees to shift focus to higher-value activities.

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Farmers Insurance scales training with virtual reality

Farmers Insurance Group leverages VR to accelerate the training of its claims adjusters by giving them the opportunity to experience thousands of scenarios.

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How Verizon designs customer-valued chatbots

With AI fast becoming the new UI, Verizon is continually honing two customer-facing chatbots for everything from device troubleshooting to technician updates.

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