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How engineering transformed a legacy business–and redefined ‘done’
Agero turned its contact center-based business into a digital-first, consumer-centric company – and unlocked engineering talent along the way. An interview with Chief Digital Officer Bernie Gracy.
With Hyperforce, Salesforce embraces the public cloud
Salesforce is letting CIOs choose where they run its software, easing compliance with data protection and data sovereignty laws.
Salesforce scoops up team chat pioneer Slack for $27.7B
Slack’s popular business chat app will be integrated with Salesforce’s cloud tools, serving as the front end for its Customer 360 portfolio.
Sweetwater Sound retunes in-house tech for expansion
SVP of IT Jason Johnson sings the praises of in-house development as the musical instrument retailer rebuilds homegrown CRM and warehouse management systems for microservices.
Salesforce to add Einstein Analytics AI to Tableau platform
Salesforce's Einstein Analytics offering will be rebranded as Tableau CRM and Einstein's AI and machine learning capabilities will be integrated with the Tableau platform in a push to democratize data science.
SurveyMonkey STEPs up battle for experience measurement market
Just as SAP prepares to sell a stake in Qualtrics, rival SurveyMonkey is doubling down on its enterprise partnerships, offering CIOs an opportunity to optimize spend and results in this emerging area.
How Salesforce certifications can boost your career (and where to start)
Salesforce has created an ecosystem of products and services beyond its core CRM tool, building a huge demand for knowledgeable Salesforce professionals who bring skills with industry-specific extensions and business-aligned apps.
AI is already disrupting sales, today
Artificial intelligence and machine learning are readily available now, and we know it can be used to automate much of the repetitive tasks and processes that humans do now. With the assistance of AI, sales managers can also focus on...
Dreamforce 2019: Salesforce gives CRM ‘single source of truth’
At its annual customer conference, Salesforce.com introduced Customer 360 Truth and a curiously British-sounding Einstein that your customers can now access.
eBook
CIO Digital Magazine, November-December 2016
Cover story: Five winners of the CIO.com and Drexel University Analytics 50 awards share details of their projects, lessons learned and advice.
eGuide
Special report: platforms play big in the cloud
This latest report in our C-Suite 360 series takes a full-spectrum look at the opportunities and risks in cloud computing, offering up the expert information your organization needs to set its cloud strategy.
eBook
CIO Digital Magazine, October 2016
Cover story: Uniting the digital enterprise. Enterprise mobility management isn't just for mobile devices and apps anymore, it's for truly becoming an extended enterprise.
eBook
CIO Digital Magazine, September 2016
Cover story: Big data on campus. Facing federal and state pressure to raise retention and graduation rates, dozens of colleges and universities are developing analytics tools to help students make better decisions about everything...
Research/Infographic
Research report: IT security's looming tipping point
Even as security draws board-level attention, many IT professionals give their organizations’ infosec practices low marks. This special report from CIO, CSO and Computerworld reveals how to tip the balance in the right direction.
eBook
CIO Digital Magazine, August 2016
Cover story: Cloud-based ERP will eventually rule, and on-premises software is destined for legacy status. How can IT ensure a smooth transition?
eGuide
CIO Wrapsheet: A CIO's guide to understanding analytics
Today's data-driven business runs on the almighty algorithm. Here's how to get the most out of your data analytics.
eBook
CIO Digital Magazine, June-July 2016
Cover story: this year’s CIO 100 honorees are serious about winning customers and driving revenue.
eBook
CIO Digital Magazine, May 2016
Cover story: Connecting devices is just the first act in an Internet of Things production. The magic happens when analytics transform data into business intelligence. CIOs need to play a role.
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