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Jason Johnson, senior vice president of IT, Sweetwater Sound

Sweetwater Sound retunes in-house tech for expansion

SVP of IT Jason Johnson sings the praises of in-house development as the musical instrument retailer rebuilds homegrown CRM and warehouse management systems for microservices.

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Salesforce to add Einstein Analytics AI to Tableau platform

Salesforce's Einstein Analytics offering will be rebranded as Tableau CRM and Einstein's AI and machine learning capabilities will be integrated with the Tableau platform in a push to democratize data science.

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SurveyMonkey STEPs up battle for experience measurement market

Just as SAP prepares to sell a stake in Qualtrics, rival SurveyMonkey is doubling down on its enterprise partnerships, offering CIOs an opportunity to optimize spend and results in this emerging area.

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How Salesforce certifications can boost your career (and where to start)

Salesforce has created an ecosystem of products and services beyond its core CRM tool, building a huge demand for knowledgeable Salesforce professionals who bring skills with industry-specific extensions and business-aligned apps.

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AI is already disrupting sales, today

Artificial intelligence and machine learning are readily available now, and we know it can be used to automate much of the repetitive tasks and processes that humans do now. With the assistance of AI, sales managers can also focus on...

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Dreamforce 2019: Salesforce gives CRM ‘single source of truth’

At its annual customer conference, Salesforce.com introduced Customer 360 Truth and a curiously British-sounding Einstein that your customers can now access.

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Microsoft expands Dynamics 365 with e-commerce, in-store modules

Microsoft is tailoring its CRM tool for retail, and tuning it to deliver more insights from data.

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How data hygiene leads to customer success

Before integrating ERP or CRM systems with other tools, Spear Education CEO Kaleim Manji advises reducing customization and cleaning up your dataset.

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How Salesforce’s Tableau acquisition will impact IT

The deal is good news for Salesforce.com users, less so for users of Tableau alone.

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Who will win the war for DMP?

The transition from brick and mortar retail to digital sales was a seismic change. Our data-driven world is on the verge of another, from CRM to data management platforms. Which platform will become the new industry standard?

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Gartner: Cloud, enterprise software to drive global IT spending increase

Spending on enterprise software, particularly cloud services and applications, is expected to grow faster than any other category of IT this year, fueling an overall increase in global spending on technology.

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Boston Red Sox digital strategy covers all the bases

Digital strategy is a key priority for the Boston Red Sox in 2019. CIO Brian Shield is leading the efforts, which include chatbots and wayfinding software, as well as upgrades to CRM and the corporate intranet.

CIO digital magazine November/December cover

CIO Digital Magazine, November-December 2016

Cover story: Five winners of the CIO.com and Drexel University Analytics 50 awards share details of their projects, lessons learned and advice.

Special report: platforms play big in the cloud

This latest report in our C-Suite 360 series takes a full-spectrum look at the opportunities and risks in cloud computing, offering up the expert information your organization needs to set its cloud strategy.

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CIO Digital Magazine, October 2016

Cover story: Uniting the digital enterprise. Enterprise mobility management isn't just for mobile devices and apps anymore, it's for truly becoming an extended enterprise.

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CIO Digital Magazine, September 2016

Cover story: Big data on campus. Facing federal and state pressure to raise retention and graduation rates, dozens of colleges and universities are developing analytics tools to help students make better decisions about everything...

Research report: IT security's looming tipping point

Even as security draws board-level attention, many IT professionals give their organizations’ infosec practices low marks. This special report from CIO, CSO and Computerworld reveals how to tip the balance in the right direction.

CIO August Cover

CIO Digital Magazine, August 2016

Cover story: Cloud-based ERP will eventually rule, and on-premises software is destined for legacy status. How can IT ensure a smooth transition?

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