Digital Transformation

Digital Transformation | News, how-tos, features, reviews, and videos

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Redesigning business processes for digital success

CIOs find themselves in a unique position to re-imagine how their organizations operate in this digital age. Here’s how to develop a vision for business process reengineering and deliver.

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Nationwide CIO’s ride-along sparks innovation and pays dividends

Spending time learning the business helped CIO Jim Fowler open eyes to a little-known Nationwide API platform and dive deeper into emerging technology such as virtual reality and AI.

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GSK tech leader outlines 3 types of CIOs

As roles change and technology evolves, one veteran CIO says the next generation of CIOs will have followed a different career path.

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Health insurer shifts ERP to the cloud to transform financial operations

Blue Cross Blue Shield of Michigan is reducing legacy complexity by migrating to cloud-based ERP, while experimenting with RPA to help prepare staff for the changes ahead. 

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10 change management mistakes to avoid

Poor change management can be a transformation killer. Here’s how change initiatives can and do fail, and what can be done to course-correct.

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IRS combats fraud with advanced data analytics

The Internal Revenue Service deals with billions of dollars in identity theft tax refund fraud every year. Anomaly detection powered by advanced analytics is helping to combat it.

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The simple way low tech industries can digitally transform

The older and more undisturbed a process is, the greater the potential. Simple tools can create immediate and substantial value.

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Introducing GAIL: Great Wolf Lodge's AI for pinpointing guest sentiment

The hospitality and entertainment chain is implementing AI to scan guest comments, a stepping stone to improving customer service amid a major IT modernization.

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Want to create a customer-centric culture? Meet your customers where they are

Digital evolution is challenging for a company as large as Qurate Retail Group. But CIO Karen Etzkorn is helping it succeed by creating a customer-centric culture and elevating digital experiences.

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The rise of the chief digital officer

As digital transformations become increasingly customer-centric, organizations are looking for leaders to drive change with the customer in mind. Enter the CDO.

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SBPASC transforms claims processing nationwide

Service Benefit Plan Administration Service Corp. has introduced 10 services in a sweeping transformation that has reduced temporary staffing, increased membership engagement and reduced manual tasks.

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Ricoh reimagines field service with ‘merged reality’

The Smart Hands project brings together data, communications technology, and subject matter experts to help field-service technicians know everything about repairing and servicing more than 300 product lines.

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Delivering results through the magic of experimentation

Achieving the desired results for your innovation practice starts with identifying business-driven opportunities; exploring disruptive technology in ways that are fast, cheap, and delight your audience; and focusing momentum on the...

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Waste Management dumps legacy processes, drives digital change

By applying three levers of digital transformation, Waste Management is infusing technology into the business model to drive growth.

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8 technologies that will disrupt business in 2020

From artificial intelligence to augmented reality, these eight disruptive technologies and trends will begin driving how business gets done at forward-thinking organizations in the years to come.

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Transforming an insurance and financial services giant to meet customers’ digital expectations

Terrance Williams, President of Emerging Businesses and CMO, and Jim Fowler, Executive Vice President and CIO, on driving cultural change at Nationwide, one of the largest insurance and financial services organizations in the US.

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Lack of cybersecurity is the biggest economic threat to the world over the next decade, CEOs say

As digital transformation continues apace, CEOs see cybersecurity as the number one threat to the global economy in the next decade.

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The ‘ride-along’: The transformational CIO’s secret weapon

Learning how employees operate is a critical task for CIOs, for whom the ‘ride-along’ has become essential in serving customers and generating revenue.

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