Digital Transformation

Digital Transformation | News, how-tos, features, reviews, and videos

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Why are most organizations late to change?

The pace of change continues to escalate, and the saying “if you snooze you lose” has never been more relevant. Here are four ways to help your organization avoid being late to change.

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Chipotle doubles digital sales with loyalty program

The quick-service chain remade its mobile app and loyalty reward experience, which helped boost digital sales by 88 percent. Here’s how CTO Curt Garner tackled the challenge.

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4 promising AR/VR pilots in business

Augmented reality and virtual reality implementations are emerging across several sectors, thanks to their value in providing remote training and hands-free access to information.

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Blockchain for business: 5 promising pilots

Big brands in financial services, logistics and other sectors are betting on blockchain’s potential to facilitate transactions and verify provenance of products.

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Co-innovating with startups: 5 steps for success

Startups can help your organization kick-start innovation. Here’s how CIOs can hone their approach to courting fledgling vendors of emerging technologies while reducing risk.

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MHBE proves the value of mobile for health insurance customers

The Maryland Health Benefit Exchange worked around strict industry regulations to create a scalable online marketplace for customers to sign up, check their benefits and compare health insurance plans.

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IT’s drive to improve the customer experience

CIOs are hiring BRMs and BPOs, embedding IT in the business and sending IT staff into the field — all in a quest to better court business customers.

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Make the right way the easy way

If we want teams that are empowered to move quickly and safely, instead of giving them strict instructions on how to perform their jobs, we can make the right way the easy way, and allow the business to thrive.

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Ticketmaster tackles tech debt with streaming data platform

Online box office takes data science enterprise-wide without rewriting all its code.

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6 tips for surviving digital disruption in 2020

Once considered a competitive differentiator, digital transformation is now table stakes, according to Gartner, which offers tips for surviving disruption scenarios businesses may face in 2020.

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7 steps to turning around an inherited IT department

Congratulations, you've just inherited your predecessor's IT dumpster fire. Now, it's up to you to get essential operations back on track. Here's how to get started.

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4 steps to RPA success

As companies move beyond limited RPA pilots to full-blown implementations, there are four practices to keep in mind to ensure things stay on track.

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5 primary activities for CIOs transforming to a data-driven organization

No one said transforming to a data-driven organization was going to be easy...

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Miami Heat net higher sales with frictionless fan experience

The Miami Heat boosts fan engagement with mobile ticket entry and payment services, coupled with a burgeoning analytics strategy designed to provide a 360-degree view of each customer.

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IT Career Roadmap: Infrastructure software manager

A new and growing title in IT, infrastructure software manager is becoming a vital role for organizations, especially those embarking on digital transformations.

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The turnaround: Inheriting digital transformation

With digital transformations either stalled or splintered, newly hired CIOs must pick up where their predecessors left off and remake IT with a singular focus on supporting the business vision.

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IT-as-a-business is dead. Long live BusOps

Thanks to digital transformation, technology is embedded in every business process and practice your company relies on. It’s time to take a tip from DevOps, and rethink the business-IT divide.

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At Amtrak, business-IT co-creation engineers CX success

Close collaboration between IT and marketing is helping Amtrak provide a more seamless omnichannel experience for passengers.

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