Digital Transformation

Digital Transformation | News, how-tos, features, reviews, and videos

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Are SMBs invited to the digital transformation party?

There’s value for smaller businesses in stepping up digital transformation investments. Doing so is critical to survival.

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6 digital transformation tips from AT&T’s tech chief

The telecom’s CTO, Jeremy Legg, lends advice to IT leaders executing digital transformation at scale. The skinny? Business and IT alignment are critical.

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Unilever CIO: Digital literacy is the most important new capability to develop

Unilever North America CIO Alessandro Ventura has created a digital literacy curriculum to drive tech innovation.

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Rethinking IT governance for agility and innovation

To meet today’s need for constant innovation, IT leaders must take a different approach to IT governance centered around flexibility and agility — without sacrificing stability and security.

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Change by design: The new role of digital and software in organizational transformation

It’s time to reimagine the role of digital transformation in the future of work, create new value for digital-first customers, reskill employees for the new world, and explore innovative technologies to build tomorrow’s business,...

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Discount Tire transforms CX on road to expansion

Letting customers choose whether to buy their tires on site, online, or on the phone means consolidating multiple databases.

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4 tactics for getting SIs to bid on your project

Systems integrators will be in high demand this year as digital transformation projects heat up. Here's how to make your project stand out in a seller's market.

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L’Oréal supercharges ecommerce with digital tech

L’Oréal’s online sales soared during the pandemic, thanks to the promotional power of augmented reality technology, live-streaming services, and cloud software.

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How GE’s data transformation journey is unfolding

GE’s on a multi-year, transformational journey with data – all driven by a data “product” strategy that included standing up a single data store, enabling shared services, delivering analytics, operationalizing business units, and...

Design thinking should be at the center of DX: Prashanth MJ, Sutherland Globalinnovation

What is digital transformation? A necessary disruption

Digital transformation is a foundational change in how an organization delivers value to its customers. Here is what transformation entails, along with tips to ensure your company is on the correct course.

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Reskilling IT for digital success

IT leaders are training employees to round out their skills in support of digital transformations. Here, CIOs share their reskilling strategies and lessons learned.

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4 digital transformation success stories

Walmart, Bed Bath & Beyond, and others are steering digital initiatives to drive growth and efficiency. These real-world transformation examples detail IT leaders’ strategies and implementations.

Rhonda Gass, CIO, Stanley Black & Decker

Digital acceleration at Stanley Black & Decker places data at the center

CIO Rhonda Gass explains how a cloud data platform, technology business management framework, and agile architecture are keys to the $14B global company’s digital transformation.

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Estée Lauder proves the business value of augmented reality

The beauty company is well positioned for retail post-COVID thanks to an AR platform that lets consumers virtually ‘try on’ makeup and other products.

Sandeep Dadlani, chief digital officer, Mars

Mars sweetens supply chain with digital twin

The confectionery, pet care, and food company is partnering with Microsoft to replicate its manufacturing operations digitally, a twinning task designed to optimize its supply chain.

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What the traditional financial services industry can learn from neobanks and fintechs

Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.

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The hard truth about business-IT alignment

Building effective IT 101: Forget what you’ve heard about aligning IT to the business. In the digital era, IT-business integration is the true key to organizational success.

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AAA automates road service scheduling

AAA has deployed digital appointment scheduling for members of its roadside assistance service. Increased adoption of digital channels says it might be AAA’s best fix yet.

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