Digital Transformation

Digital Transformation | News, how-tos, features, reviews, and videos

cummins
health doc connect care telemedicine

data science certification scientist with beakers

GSK takes targeted approach to data-driven transformation

The pharmaceutical titan has developed a data strategy to mine value from its existing data with a series of analytics initiatives carefully targeted at specific business priorities.

Phil Fasano, CEO, Bay Advisors LLC

Don't squander that crisis-induced transformation

Veteran CIO Phil Fasano has some straight talk for CEOs and corporate boards about why they should invest in the technologies that support new ways of working.

Plan A or B / choices / different paths

CIO's Guide to COVID-19

With the novel COVID-19 coronavirus refusing to abate in hotspots around the world, the editors of CIO.com compiled a collection of resources to help IT mangers navigate the pandemic now and into 2021.

Bridging skills gap

Reskilling revolution: Enterprises accelerate remote learning amid pandemic

To keep ahead of the digital curve, Shell, S&P Global and BMW are embracing MOOCs to train staff in emerging technologies.

tying sports shoe 118291894

Dick’s Sporting Goods leans into curbside delivery amid coronavirus

After shuttering its stores in April, the retailer offers customers contactless curbside pickup. The modification of its in-store pickup service is the latest wrinkle in Dick’s omnichannel strategy.

art and science of pivot woman looking up golden ratio math equations by metamorworks getty images

The art (and science) of the IT project pivot

Shifting business needs and faltering progress are just a few reasons why an IT project needs course-correction. Here’s how to recognize the signs and make difficult changes for the good.

abstract data analytics

Why data analytics initiatives still fail

Strong data analytics is a digital business imperative — and it all begins with data governance, the right strategy and an emphasis on data-conscious culture.

ai artificial intelligence ml machine learning abstract face

Customers bank on BofA chatbot amid pandemic

Consumption of Bank of America’s Erica virtual assistant is soaring in the wake of the coronavirus outbreak, lending a helping hand to consumers concerned about their personal finances.

momentum man pushing boulder uphill conquer challenge by yogysic getty images 479447604

CIOs seek digital momentum coming out of crisis mode

CIOs who scrambled to support remote workforces during the COVID-19 pandemic are padding their digital operating models with practices and tools geared for digital transformation.

Airport departure sign with airplane flying over

MWAA brings facial recognition to the airline boarding process

The Metropolitan Washington Airports Authority is enabling paperless boarding via a biometric identity management system that uses facial recognition technology — no boarding pass or passport required.

rocket startup launch tablet innovation digital transformation growth

7 low-cost, high-impact IT initiatives you can launch today

Launching an impactful project doesn't have to break your budget. Here are seven performance-boosting initiatives to push your organization forward — even in lean times.

automation gears lightbulb machine learning ai innovation by bananajazz getty

How platform thinking drives innovation at Visteon

Raman Mehta, CIO, discusses the shift from traditional manufacturing to software engineering at one of the world’s largest cockpit electronics companies.

gears / build management + automation / circuits

COVID-19 accelerates enterprise use of automation in digital transformation

As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation

gears / moving parts / elements working together

6 ways to make IT operations more efficient

As CIOs head into uncertain economic times, operational efficiency again takes center stage. Here’s how to streamline IT operations and trim budget while still fueling business growth.

virtual call center chat bot ai covid by jackie niam getty images

COVID-19 crisis accelerates rise of virtual call centers

Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.

ai artificial intelligence ml machine learning abstract face

At T-Mobile, AI plays supporting role for customer service reps

AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service.

digital transformation binary change agile growth

10 reasons why digital transformations fail

Culture shock, competing priorities, resistance to change and talent deficits — if you’ve encountered any of the following issues, you may want to re-evaluate your digital transformation.

businessman holding virtual interface iot internet of things icon network connection abstract globe

How IoT is fueling digital transformations

Sanmina, Michelin, and Hudl share how the internet of things has reshaped their businesses, providing real-time insights into business processes and new connected services customers can count on.

Load More