Digital Transformation

Digital Transformation news, analysis, how-to, opinion and video. | CIO

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IT effectiveness – Everyone’s desire, yet no one’s mandate

Technological innovations have been the primary driver of digital transformation until now. To maintain the momentum, digital transformation needs a corresponding wave of innovations in technology management. IT effectiveness is the...

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6 hot digital transformation trends — and 4 going cold

Now considered essential to driving profits, digital transformations are shifting from platform-first strategies to initiatives that leverage emerging technologies in service of clear customer and operational goals.

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Who ‘owns’ the healthcare consumer of the future?

How the ongoing M&A scramble and the frantic pace of digitalization of healthcare are reshaping traditional relationships between healthcare consumers and providers.

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Why the customer experience is the future of monitoring

Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience, while being able to manage the complexity...

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6 hot digital transformation trends – and 4 going cold

Now considered essential to driving profits, digital transformations are shifting from platform-first strategies to initiatives that leverage emerging technologies in service of clear customer and operational goals.

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What is change management? A guide to organizational transformation

New systems and strategies can be highly disruptive to your business. Organizational change management can help ensure your transition to new processes goes smoothly.

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CIO Leadership Live with Klara Jelinkova, CIO of Rice University | Ep 7

Maryfran Johnson talks with Klara Jelinkova, Rice University’s CIO, on a range of topics, including the responsibility of senior women in IT to mentor the next generation and how the university's GDPR project was an opportunity to...

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IT effectiveness – the engine of digital transformation – is ailing. Why?

More than one-fifth of IT effort is potentially wasted on technology outputs that are never used, up to forty percent of business opportunities may be missed due to delays, and outdated management practices tax the IT workforce...

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State of the CIO, 2018: IT-business alignment (finally) gets real

After years of casual courting, IT and business are finally forging effective ways of working together to pursue shared objectives for digital transformation.

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Digital speed: 5 strategies to rapidly deliver business value from digital transformation

How can CIOs gain the attention of the C-suite by showing significant progress on their digital transformation in a short time frame?

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These fantastic four superheroes of digital transformation are finally earning their stripes

Omnichannel, on-demand fulfillment, personalization and core capabilities – the results are in and they’re robust enough to convince even the most risk-averse CIOs.

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The strategic CIO’s guide to building customer intimacy

Digitally interacting with a customer through a live, Internet-connected application allows a deeper understanding of that customer as an individual because the flow of data is ongoing and bidirectional.

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Companies must approach IT modernization as a journey

We’re on the doorstep to important changes in the services market.

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Conagra CIO: In IT, our job is to remove the friction

Mindy Simon, CIO of Conagra Brands, focuses on being digital with her business partners, not doing digital to them.

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Insurance firm banks on change management in digital overhaul

Axis Capital CIO Darryl Catts prefaced an insurance platform revamp with a change management program, making IT and its business peers co-owners of the initiative.

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Technologies that will disrupt business in 2018

From artificial intelligence to augmented reality, these dozen disruptive technologies and trends will begin driving how business gets done at forward-thinking organizations this year.

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Macy's CEO credits “customer journey mapping” as the foundation of their turnaround

One year into his role as CEO, Jeffrey Gennette has attributed Macy's limited turnaround so far to a renewed focus on the customer and has doubled down in that area significantly by testing and then scaling out a range of new...

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Merging with the machine

Emerging technology is converging on augmenting humanity.

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