Digital Transformation

Digital Transformation | News, how-tos, features, reviews, and videos

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Papa John's serves up AI for more efficient ordering

The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.

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The new age of business ‘creators’

How citizen developers will help IT leaders usher in a new era of innovation, speed, and collaboration in application development

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3 common reasons for migrating to SAP S/4HANA – and why only one of them is right

S/4HANA is not just a technical upgrade; it’s a business transformation. Let that guide your approach.

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TTX tackles turnover in moving ERP to the cloud

The railcar pooling company learned the importance of knowledge management when it replaced an on-premises SAP system with Oracle in the cloud.

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Honeywell tech chief drives the digital agenda

Honeywell CDTO Sheila Jordan is taking a ‘holistic and horizontal’ approach to digital transformation, eschewing business-led IT in favor of guardrails and governance as she shifts to an insourcing model.

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PVH finds perfect fit in hybrid IT operating model amid pandemic

The operator of Calvin Klein and Tommy Hilfiger brands jumpstarted ecommerce sales by prioritizing ship-from-store capabilities and mobile website conversion.

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Are SMBs invited to the digital transformation party?

There’s value for smaller businesses in stepping up digital transformation investments. Doing so is critical to survival.

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6 digital transformation tips from AT&T’s tech chief

The telecom’s CTO, Jeremy Legg, lends advice to IT leaders executing digital transformation at scale. The skinny? Business and IT alignment are critical.

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Unilever CIO: Digital literacy is the most important new capability to develop

Unilever North America CIO Alessandro Ventura has created a digital literacy curriculum to drive tech innovation.

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Rethinking IT governance for agility and innovation

To meet today’s need for constant innovation, IT leaders must take a different approach to IT governance centered around flexibility and agility — without sacrificing stability and security.

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Change by design: The new role of digital and software in organizational transformation

It’s time to reimagine the role of digital transformation in the future of work, create new value for digital-first customers, reskill employees for the new world, and explore innovative technologies to build tomorrow’s business,...

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Discount Tire transforms CX on road to expansion

Letting customers choose whether to buy their tires on site, online, or on the phone means consolidating multiple databases.

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4 tactics for getting SIs to bid on your project

Systems integrators will be in high demand this year as digital transformation projects heat up. Here's how to make your project stand out in a seller's market.

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L’Oréal supercharges ecommerce with digital tech

L’Oréal’s online sales soared during the pandemic, thanks to the promotional power of augmented reality technology, live-streaming services, and cloud software.

Design thinking should be at the center of DX: Prashanth MJ, Sutherland Globalinnovation

What is digital transformation? A necessary disruption

Digital transformation is a foundational change in how an organization delivers value to its customers. Here is what transformation entails, along with tips to ensure your company is on the correct course.

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Reskilling IT for digital success

IT leaders are training employees to round out their skills in support of digital transformations. Here, CIOs share their reskilling strategies and lessons learned.

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4 digital transformation success stories

Walmart, Bed Bath & Beyond, and others are steering digital initiatives to drive growth and efficiency. These real-world transformation examples detail IT leaders’ strategies and implementations.

Rhonda Gass, CIO, Stanley Black & Decker

Digital acceleration at Stanley Black & Decker places data at the center

CIO Rhonda Gass explains how a cloud data platform, technology business management framework, and agile architecture are keys to the $14B global company’s digital transformation.

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Estée Lauder proves the business value of augmented reality

The beauty company is well positioned for retail post-COVID thanks to an AR platform that lets consumers virtually ‘try on’ makeup and other products.

Sandeep Dadlani, chief digital officer, Mars

Mars sweetens supply chain with digital twin

The confectionery, pet care, and food company is partnering with Microsoft to replicate its manufacturing operations digitally, a twinning task designed to optimize its supply chain.

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