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What is business process analysis? A methodology for improving process
BPA helps organizations dig into vital business and IT processes to find problems and opportunities for improvement.
Northwell Health’s new HR cloud faced early COVID test
When the pandemic hit New York, the local healthcare provider was able to turn a test analytics environment into a live dashboard for managing staffing needs.
What is business process management? The key to enterprise agility
Business process management (BPM) is the practice of discovering and controlling an organization’s processes to align them with business goals as the business evolves.
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7 key questions facing the future of work
A global pandemic raised the bar for IT’s capabilities. IT leaders say 2021 will be even more challenging.
How technology creates an ecosystem of learning at Walden University
Walden CIO Karthik Venkatesh discusses how the university is leveraging SaaS, RPA, AI, and more to maximize student success.
Top 7 ERP trends for 2021
Cloud, AI and mobility take hold, as enterprises seek improved integration, democratization of application development and a greater emphasis on customer experience.
‘Rise with SAP’: SAP bets on migrating your ERP to its cloud
Christian Klein says SAP’s new business transformation as a service offering will reduce TCO. Users groups are skeptical given sketchy details.
At FedEx, sensors and analytics fuel COVID-19 vaccine distribution
FedEx is relying on insights from its SenseAware ID IoT system and Microsoft’s Azure machine learning software to ensure coronavirus vaccines reach their final destinations.
10 dark secrets of robotic process automation
RPA promises to streamline workflows, glue together legacy systems, and empower business users to solve their own problems. But beneath the big wins lurk hidden issues worth addressing.
How engineering transformed a legacy business–and redefined ‘done’
Agero turned its contact center-based business into a digital-first, consumer-centric company – and unlocked engineering talent along the way. An interview with Chief Digital Officer Bernie Gracy.
5 critical steps to relaunch a transformation initiative
Across all markets, transformation programs that have been on hold for close to a year are being launched or relaunched. Here's how to make sure your transformation stays on the right track and lower your systems integrator spend by...
Top 12 BI tools of 2021
It’s not always easy choosing a business intelligence tool to meet the needs of your enterprise. Here are 12 that could work for you.
AI and automation are linchpins for post-pandemic business success
In both the short term and the long term, and across back- and front-office applications, AI has the potential to add value to business workflows, augment employee capabilities, and harness the power of man and machine to improve...
9 IT resolutions for 2021
IT leaders share their visions on how they hope to transform their teams, their organizations, and themselves in the new year.
Why ERP projects fail: Finding the gaps in your program plans
Skipping steps in the implementation process can cost your company dearly. Here's what to look for—and look out for.
Google services, apps hit by global outage
The company’s popular business apps and services, including Gmail, Docs, Workspace, Sheets and Meet were knocked offline for more than a half hour Monday morning.
Rémy Cointreau ports SAP to the cloud to help sell more cognac
The French liquor company blended its two SAP instances and migrated them to Google’s cloud to gain a better understanding of its customers.
Want to boost customer loyalty in this era of uncertainty? Start with your service teams
The right technology investments are more critical than ever in helping agents deliver exceptional customer service.
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