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How to make your SLAs meaningful in SaaS cloud subscription agreements

To make certain your SaaS SLAs are meaningful and aligned to your needs, ensure you have considered the following seven aspects of any agreement.

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5 lessons for successfully splitting a company

In some ways, splitting a company into two may be harder than a merger. When merging, you have the luxury of more time to operate independently and merge strategically.

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How to navigate the maze of business roadmaps

Transformation goes beyond ideas. Create a roadmap for making your business strategy actionable.

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The Big-D Jargon Hit list: Cutting out Disintermediation

Purging overused buzzwords opens our minds to the new realities of succeeding in business today

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No. 1 business priority reported by CIOs for 2018

Growth tops the list of business priorities reported by CIOs for 2018, according to Gartner’s 2018 CIO Agenda Report. The results mirror the analyst’s prior 2017 CEO Survey, in which 58 percent of respondents identified growth as...

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Profits and people: two sides of the same coin

As we kick off a new year, it’s a perfect time as business leaders to look back at how our organizations performed in all areas, not just financial.

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A crash course in understanding the relationship economy

The relationship economy is all about building trust by deeply understanding your customer and delivering exactly what they want, when they want it. These four must-read books can help you adapt to this landscape.

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4 ways to avoid leaks in project profit margin

With a deeper level of insight into every single project, your team can make informed decisions and adjustments on the fly that lead to predictable and profitable project delivery—the true foundation of business success and growth.

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5 ways for businesses to master the relationship economy

The Consumer Economy model has shifted and is now built around trust and enabled by digitization, putting the power back in the consumer’s hands. All industries must learn to adapt to a new model, the Relationship Economy, in order to...

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Arbitration mechanisms key to viable smart contract platforms

Smart contract platforms are now making it easy for companies to adopt the technology with minimal technical expertise.

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3 small mistakes IT vendors make during a sourcing event that are detrimental to their success

If IT vendors can help alleviate the frustrations voiced by buy-side companies, they may find themselves more successful during a sourcing event.

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A maturity model for vendor relationships: you can’t marry all of them

IT typically manages a portfolio of vendors. At any given time, each vendor relationship is in one of 5 stages of maturity. Here's how to think about balancing and adjusting the distribution of vendor relationships to best suit your...

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Artificial intelligence in sales: 10 companies to watch

Sales companies disrupting their industry with AI technology.

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Disruption by blockchain: real estate

How blockchain technology will disrupt the real estate industry.

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Who moved my schedule?

Project schedules are subject to change all the time. When you think that you have it clearly defined and communicated, something unexpected happens and before you know it, you are making changes.

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18 companies that suck at customer service

A recent Forrester Research report shines a spotlight across different industries on companies whose people skills leave a bit to be desired, to say the least.

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Sales innovation: Tiffani Bova, VP Distinguished Analyst, Gartner

Tiffani Bova, VP Distinguished Analyst, Gartner, is passionate about helping her clients grow and increase competitiveness through sales innovation. She discusses that and why she believes the most disruptive thing in the market today...

5 things elite coaches do with top talent

Every single human being has a natural aptitude or skill that can make them a top talent. Some of us have more than one talent. The trick is to find it. That takes time, effort and dedication. A valuable coach who can really unlock...

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How to do product launches right: Microsoft is back

All product showcases should be staged events professionally done where people leave excited about what they saw, says columnist Rob Enderle. Here’s a look at why Apple has been so successful and how Microsoft just got back in the...

3 reasons to get serious about clinical decision support

Clinical Decision Support will be be a big part of medicine in the future. Here's why health IT should help and how to do it.

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