Financial Services Industry

Financial Services Industry| News, how-tos, features, reviews, and videos

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Synchrony banks on AI in digital transformation

Synchrony has pushed all in on artificial intelligence, machine learning, and robotic process automation to improve customer service, fight fraud and automate repetitive tasks.

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Digital is the business strategy at Principal Financial Group

Gary Scholten, CIO and CDO of $14 billion financial services firm Principal Financial Group, offers sage advice to ensure a strategic approach to digital technologies.

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Striking a delicate balance: Technology should augment, not replace, human interaction in banking

Technology can contribute limitless value to humans, thanks to the power of data and analytics to more efficiently serve banking customers. But banks must never forget that the person is still the pivotal component of that...

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Can digital help re-invent banking?

How can IT leaders at financial institutions deliver positive digital experiences to customers and colleagues, despite operating in a highly regulated industry which is often dependent upon legacy technology?

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Sheltered Harbor ensures cyber resilience for financial services firms

After the infamous Sony Pictures hack in 2014, the financial services industry came together to develop Sheltered Harbor to ensure customer financial data would remain secure and accessible in the event of a cyberattack.

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Ohio v. American Express is sensible antitrust policy

Supreme Court’s Ohio v. American Express decision is more sensible in how it handles antitrust policy than some realize.

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Can blockchain rescue journalism?

Falling print ad margins and loss of online ad revenue to aggregators have put publishers and content creators in a bind.

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How financial services firms can thrive after Brexit

Though financial services companies may be worried about post-Brexit challenges to recruiting, those who prepare for them can offset coming workforce gaps and shortages. By understanding what’s driving these challenges and the...

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At Wells Fargo, true transformation means making IT obsolete

Secil Watson, head of Digital Solutions for Business at Wells Fargo, tackles digital transformation by considering each challenge in three distinct time horizons. Her ultimate goal: to automate IT out of a job.

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Bank on the Gen Z customer to disrupt the financial services industry

Gen Z is starting to enter college and become more financially independent, which puts pressure on banks to provide them with tailored services and offerings based on their preferences. New technology innovations will help banks...

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Deutsche Bank CIO shows how to do software right in the digital era

Frédéric Véron extols the virtues of smart software execution, deploying machine learning and sound principles to ensure the bank’s software operates optimally in a sector where downtime can be deadly.

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Innovation pays off for Synchrony Financial

The credit card provider, spun out of GE, has weaved together a unique innovation framework, highlighted by a network of successful innovation labs.

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What is blockchain technology?

Cryptocurrency such as Bitcoin has garnered most of the media coverage and hype to date, but keep your eye on blockchain – this new technology is poised to change IT in much the same way open-source software did a quarter century ago....

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Why regression testing is crucial for every mobile banking app

Enhancements and upgrades are aimed to improve the quality of mobile banking apps and regression testing shows if the goal has been accomplished.

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A roadmap forward for payments

Payments have received significant interest and investment over the last several years. However, no one has created a solution having the complete value proposition of paper and plastic predecessors.

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IT effectiveness – Everyone’s desire, yet no one’s mandate

Technological innovations have been the primary driver of digital transformation until now. To maintain the momentum, digital transformation needs a corresponding wave of innovations in technology management. IT effectiveness is the...

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Opposites attract – fintechs and incumbents

The banking industry is undergoing substantial change as customers demand digital services. To meet these evolving needs, banks are realizing the value of partnering with fintech firms to spark innovation. So, how can banks and...

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IT effectiveness – the engine of digital transformation – is ailing. Why?

More than one-fifth of IT effort is potentially wasted on technology outputs that are never used, up to forty percent of business opportunities may be missed due to delays, and outdated management practices tax the IT workforce...

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