Financial Services Industry

Financial Services Industry| News, how-tos, features, reviews, and videos

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How Mastercard’s decision management platform delivers business value

With 2.5 billion consumer accounts, Mastercard processes 75 billion transactions per year, thereby creating one of the best data sets about commerce in the world. To protect consumers and combat fraud, they created a decision...

mobile banking / online banking / FinTech / financial network / finance app

What the traditional financial services industry can learn from neobanks and fintechs

Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.

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5 lessons BofA’s tech chief learned from the pandemic

Bank of America weathered the pandemic well on the strength of its digital channels, senior execs say. Here BofA’s tech and ops chief reflects on lessons learned over the past 15 months.

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Northwestern Mutual CIO takes incremental approach to IT innovation

The insurance and investment company is building an analytics platform and other solutions on an innovation continuum where learning from failure is a means to a better end.

Mike Wisler, CIO, M&T Bank

M&T Bank branches out to bridge skills gap

With apprenticeships, boot camps, college courses, and internships, CIO Mike Wisler is ramping up in-house developer staffing as part of a strategy for which diversity is key.

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HSBC banks on startup for AI guardrails during coronavirus crisis

The bank is using software from startup CognitiveScale to monitor its AI algorithms for bias, data drift, and other business risks, says Gavin Munroe, HSBC's global CIO of retail and wealth banking.

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Customers bank on BofA chatbot amid pandemic

Consumption of Bank of America’s Erica virtual assistant is soaring in the wake of the coronavirus outbreak, lending a helping hand to consumers concerned about their personal finances.

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KeyBank calculates the cost of analytics in the cloud

With its on-premises capacity filling up, KeyBank is pivoting its analytics efforts to the cloud — a shift that will mean big changes to how its users work, given the variable costs of queries and egress.

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Bank of America brings AI to equity capital markets

Machine learning and artificial intelligence is helping Bank of America's bankers more accurately identify investors for IPOs.

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4 tech startup predictions for 2020

Capital markets are in transition, unicorns are falling and geopolitical instability abounds. That adds up to an 'interesting' climate for tech startups.

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The year in startups: 3 trends in 2019 offer a glimpse into a wild 2020

Taking a look back at three tech and investment trends that dominated 2019 and may shape 2020.

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4 industries to watch for AI disruption

In 2020 we will see the continued impact of AI and machine learning in new industries that will not only help to support businesses, but also consumers.

mobile banking / online banking / digital transactions / smartphone

A deeper look into how technology is innovating the financial sector

Banking is becoming a fundamentally digital experience, with many people banking virtually, no longer going into brick and mortar offices, and AI eliminating tellers. So how are banks reacting to this new reality? Are they embracing...

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Blockchain for business: 5 promising pilots

Big brands in financial services, logistics and other sectors are betting on blockchain’s potential to facilitate transactions and verify provenance of products.

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CIO Digital Magazine, November-December 2016

Cover story: Five winners of the CIO.com and Drexel University Analytics 50 awards share details of their projects, lessons learned and advice.

Special report: platforms play big in the cloud

This latest report in our C-Suite 360 series takes a full-spectrum look at the opportunities and risks in cloud computing, offering up the expert information your organization needs to set its cloud strategy.

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CIO Digital Magazine, October 2016

Cover story: Uniting the digital enterprise. Enterprise mobility management isn't just for mobile devices and apps anymore, it's for truly becoming an extended enterprise.

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CIO Digital Magazine, September 2016

Cover story: Big data on campus. Facing federal and state pressure to raise retention and graduation rates, dozens of colleges and universities are developing analytics tools to help students make better decisions about everything...

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