Financial Services Industry

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BofA taps ‘personas’ to ease employees into their roles

Bank of America launched Persona, a data-driven approach to provisioning the appropriate hardware and software to its workforce of 205,000.

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TIAA accelerates software delivery with IT-business union

TIAA built a new platform to accelerate the way it brings on new clients. The system, called Refactor, uses scaled agile, DevOps and domain-driven microservices.

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Are you happy with chatbots replacing humans?

AI and machine learning are predicted to be the most positive disrupting technology for banking with an estimated cost saving of more than $1 trillion by 2030. Although AI/ML fits into the “do more with less” mentality and the hope is...

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Product funding and the burden of agility

Agile organizations are still accountable for their ROI, and just because they adopted lean principles doesn’t mean they are lean.

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An iPhone crypto-wallet; a Facebook cryptocurrency? | TECH(talk)

Apple may be prepping to turn your iPhone into a digital wallet, and has already announced plans for an Apple credit card. Now, Facebook expects to roll out its own cryptocurrency in 2020. So just what's going on?

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Mastercard braces for retail's AI-fueled future

Hyperpersonalized and machine-to-machine commerce driven by 5G, IoT and AI will reshape retail as we know it , says Jorn Lambert, the company’s executive vice president of digital solutions.

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How AI is revolutionizing financial services

From customer service to risk management, artificial intelligence is ushering in the next financial revolution — as long as compliance issues can be addressed.

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Tackling artificial intelligence using architecture

CIOs know that they need to get involved with AI regarding their strategic initiatives, yet they are uncertain how to approach AI. This article will show you how to develop, integrate and deploy AI in synchronization with the business...

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TD Ameritrade banks on AI, VR

TD Ameritrade has struck forward-thinking deals with Amazon.com and Facebook on virtual assistants and virtual reality, respectively. Will these bets pay off?

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Synchrony banks on AI in digital transformation

Synchrony has pushed all in on artificial intelligence, machine learning, and robotic process automation to improve customer service, fight fraud and automate repetitive tasks.

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Digital is the business strategy at Principal Financial Group

Gary Scholten, CIO and CDO of $14 billion financial services firm Principal Financial Group, offers sage advice to ensure a strategic approach to digital technologies.

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Striking a delicate balance: Technology should augment, not replace, human interaction in banking

Technology can contribute limitless value to humans, thanks to the power of data and analytics to more efficiently serve banking customers. But banks must never forget that the person is still the pivotal component of that...

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Can digital help re-invent banking?

How can IT leaders at financial institutions deliver positive digital experiences to customers and colleagues, despite operating in a highly regulated industry which is often dependent upon legacy technology?

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Sheltered Harbor ensures cyber resilience for financial services firms

After the infamous Sony Pictures hack in 2014, the financial services industry came together to develop Sheltered Harbor to ensure customer financial data would remain secure and accessible in the event of a cyberattack.

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Ohio v. American Express is sensible antitrust policy

Supreme Court’s Ohio v. American Express decision is more sensible in how it handles antitrust policy than some realize.

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Can blockchain rescue journalism?

Falling print ad margins and loss of online ad revenue to aggregators have put publishers and content creators in a bind.

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How financial services firms can thrive after Brexit

Though financial services companies may be worried about post-Brexit challenges to recruiting, those who prepare for them can offset coming workforce gaps and shortages. By understanding what’s driving these challenges and the...

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At Wells Fargo, true transformation means making IT obsolete

Secil Watson, head of Digital Solutions for Business at Wells Fargo, tackles digital transformation by considering each challenge in three distinct time horizons. Her ultimate goal: to automate IT out of a job.

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