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Signet adds virtual facet to jewelry sales in pandemic play

Squeezed by the COVID-19 crisis, Signet Jewelers responded by virtualizing its jewelry sales service, positioning the company well for the future, says CIO Howard Melnick.

Carol Juel, CIO, Synchrony

Synchrony banks on pandemic shift to boost business agility

CIO Carol Juel sees Synchrony Works, a project that the payment processor implemented to shift more than 16,000 employees to WFH during the pandemic, as a blueprint for fueling agility.

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Healthcare CIOs fear (and fend off) ransomware threats amid pandemic

Hospital IT leaders are fending off more hackers looking to capitalize on the COVID-19 crisis for financial gain.

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Are CIOs sleeping on ‘low code’?

Growing trends suggest CIOs must adopt a new philosophy for executing a low-code culture in IT – and across the business.

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8 ways to get the most from your managed service provider

A growing number of IT leaders are turning to MSPs to help address challenges posed by rapidly evolving IT services. Here’s how to ensure your MSP provides maximum value and minimal distress.

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Slack on Slack: A product-based approach to automating operations

Slack’s business technology team is automating tasks for sales, marketing, and other teams as part of a cultural shift to product operations.

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Northwestern Mutual CIO takes incremental approach to IT innovation

The insurance and investment company is building an analytics platform and other solutions on an innovation continuum where learning from failure is a means to a better end.

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Zoho launches Qntrl to automate business processes

A new entrant to the business process management market, Zoho already holds much of the data mid-market enterprises may want to automate.

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DC Water hunts lost water with analytics

Predictive analytics and AI are helping the District of Columbia’s water authority discover water main and sewer pipe breaks proactively.

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The biggest enterprise technology M&A deals of 2021

The first three months of 2021 saw three billion-dollar-plus acquisitions in hardware, software, and services, and plenty of other merger activity in professional services.

Faisal Jameel, CTO, NJ Transit

NJ Transit leverages data for bus and rail transformation

NJ Transit CTO Faisal Jameel has launched a data-driven overhaul to transform how the third-largest public transit agency in the US serves its passengers.

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With Viva, Microsoft aims to augment the employee experience

Microsoft wants employees to spend more time in its enterprise applications. Whether users will want to do so remains to be seen.

Mike Wisler, CIO, M&T Bank

M&T Bank branches out to bridge skills gap

With apprenticeships, boot camps, college courses, and internships, CIO Mike Wisler is ramping up in-house developer staffing as part of a strategy for which diversity is key.

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Podcast: CIO Leadership Live with Peter High, president of Metis Strategy and author

Peter High, president of Metis Strategy and author, joins Maryfran Johnson for this special edition CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They will talk about lessons and...

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CIO Hall of Fame honorees

Meet the CIOs enshrined in the CIO Hall of Fame — from the Class of 1997 to the Class of 2021.

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2021 US CIO 100 winners: Celebrating IT innovation and leadership

The CIO 100 celebrates 100 IT organizations for driving digital business growth through technology innovation. Honorees will be recognized at the annual CIO 100 Symposium & Awards Ceremony in August.

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ServiceNow bets on citizen developers in latest enterprise push

ServiceNow offers enterprises a platform on which to formalize the informal workplace processes eroded by the move to working from home.

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10 technologies that will disrupt business in 2021

From AI to serverless computing, these 10 disruptive technologies and trends are transforming the business landscape in the wake of the pandemic and beyond.

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