Internet

Internet news, analysis, research, how-to, opinion, and video.

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Twitter offers more space for hate

Twitter recently increased its character limit from 140 to 280, which means more space for abuse and harassment.

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5 ways for businesses to master the relationship economy

The Consumer Economy model has shifted and is now built around trust and enabled by digitization, putting the power back in the consumer’s hands. All industries must learn to adapt to a new model, the Relationship Economy, in order to...

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Facebook takes on non-consensual intimate images

Non-consensual intimate images are a serious problem that tech companies are trying to prevent. Facebook’s pilot reporting program in Australia is a thoughtful first step to address this major social issue.

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How to start your digital marketing career

Tips to help you break into the digital marketing industry.

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Ecommerce and the importance of staying organized

The tools of ecommerce allow you more control (and profits), but require an investment.

CIOs should focus on accurate, long-term NPS to measure loyalty

CIOs needs effective tools for measuring their team’s impact on customer experience. NPS is one of my favorite tools for this, if it’s used correctly.

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CIOs can help CMOs leverage data specificity to engage new customers

Break through the noise with data-specific advertising that leverages information collected at every stage of the customer experience.

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Is your team CX savvy enough?

It’s no longer enough to have a team that knows how important CX is. You need expertise for continuous CX improvement and innovation.

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What is geofencing? Putting location to work

Geofencing is a service that triggers an action when a device enters a set location. Coupons, notifications, engagement features, security alerts — businesses are finding creative ways to make use of these virtual boundaries.

Optimize your customer journeys using personas and business architecture

The use of personas has been a maturing customer-centric methodology in marketing, but under utilized elsewhere. Yet, the use of personas throughout customer digital journeys from beginning to end is now possible using the discipline...

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How to pitch your product for review in 10 thoughtful steps

It’s not just email blasting. It takes time, research, effort and relationship building.

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'ConTech' roundup from Content Marketing World

The array of content-centric technologies that IT professionals need to manage continues to expand.

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Smart contracts are winning over tech startups

From banking, investment, and even business-to-business transactions, smart contracts are a key innovation that could open the doors to more mainstream acceptance of blockchain.

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6 tips to pick the right ICO

ICOs are high-risk, high-reward investments. It’s important to know how much one is willing to invest and possibly lose before participating in one.

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How are the Deep Web and Dark Web affecting healthcare today?

Healthcare CIOs and leaders must be proactive and aware of the potential danger the Deep Web and Dark Web present.

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SAP buys Gigya to boost customer identity access management offering

SAP is giving its business software users a new way to track their customers, with the acquisition of customer identity management specialist Gigya.

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Who is winning in text message (SMS) marketing?

Recent court decisions provide much needed clarity around issues of “consent” so that businesses using text message marketing know when they can rely on the recipient’s consent.

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Successful CIOs focus on a zero-friction customer experience

The customer experience is a critical component to the success of your company.

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E-commerce success: 7 mistakes to avoid like the plague

Starting an e-commerce business does not have to be difficult, but companies should always be conscious of their decisions. Diving in with an established plan and clear goals can make all the difference between a quick exit and an...

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NextCon provides CIOs a vision for a better customer experience

The event will serve up a new vision to CIOs curious about how technology can merge with human capital to deliver an exceptional customer experience.

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