IT Industry

IT Industry news, analysis, research, how-to, opinion, and video.

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6 steps to help drive consumers to your direct channels

As businesses develop ever more complex distribution strategies for selling goods or services online, the integrity and parity of prices on your owned digital channels has never been more important.

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LA Fitness, ‘Hotel California’ and the fallacy of digital transformation

Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.

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Agile project management: A comprehensive guide

Geared toward continuous improvement, the agile methodology can greatly increase your project’s prospects for success. Here is everything you need to know about agile project management, from certification to training to software and...

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Bank on the Gen Z customer to disrupt the financial services industry

Gen Z is starting to enter college and become more financially independent, which puts pressure on banks to provide them with tailored services and offerings based on their preferences. New technology innovations will help banks...

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What it means to do business in the Age of Experience

There is no doubt that technology, and the speed at which is it changes, has significantly impacted the way we do business today. But although technology has vastly improved the transactional efficiencies of business, the true...

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SRE vs DevOps: What's the difference?

How systems reliability engineers and DevOps are transforming IT.

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Cash pay premiums for tech certifications in 2018: Highest paying, fastest growing at 3,188 employers

Average market values for 451 tech certifications rose for a second straight calendar quarter following four consecutive quarterly losses. Here is what’s driving it upward.

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Alphabet dismisses action on diversity and inclusion

Alphabet, Google’s parent company, rejected proposals from shareholders that may have helped address the company’s longstanding issues with diversity and inclusion.

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No dilemma for innovators in healthcare

Despite the slow pace of adoption for new technology-enabled solutions, there is an unprecedented opportunity today in healthcare’s digital transformation today. Innovators need to operate with an abundance mindset.

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3 considerations when implementing a service desk

How to redefine employee experiences that drive operational efficiencies.

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ICANN’s Whois service faces GDPR compliance challenges

Legal uncertainties shutter previously accessible databases used to identify fraudsters, criminals, thieves and hackers.

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Why we desperately need an AI chatbot law

Before we all get taken for a ride…

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The retail CIO’s storybook

From ugly ducklings to ants and grasshoppers: three 21st century fables for retailers.

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Form follows function

Should we even care about the “enterprise” and “business” architecture labels?

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Oman develops technology fund to invest in global entrepreneurs

An interview with Yousuf Al Harthy, CEO of the Oman Technology Fund, and Hanan Askalan, a member of the Board of Directors about what the fund is, why it was started and how it operates.

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The future of CRM

What is the state of CRM and where should CRM tool vendors be going? Here's what CIOs have to say.

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Onshore vs. offshore: 8 trends driving IT support back home

When it comes to IT outsourcing, more companies are reporting plans to increase spending nearer to their own shores than “offshore.” This has several implications for CIOs and IT leaders.

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How tech companies are recognizing Pride month

June is LGBTQ+ Pride month, and tech companies are eager to show their support.

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