IT Leadership

IT Leadership | News, how-tos, features, reviews, and videos

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How an IT department created a whole new tech company

Liberty Mutual IT developed an intelligent workplace platform to boost productivity and improve employee experience — and then it launched a startup

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ITIL certification guide: Costs, requirements, levels and paths

ITIL 4 is IT’s go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here’s everything you need to know about the latest ITIL certifications.

Covid19 Series: Interview with Charter Hall
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How Charter Hall is working through the COVID-19 crisis

Sheridan Ware, chief information and technology officer at Charter Hall speaks to CIO Australia about how the property investment organisation is navigating the pandemic.

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Remote work tests CIOs' soft skills amid coronavirus crisis

From virtual office hours to Yam Jams and WFH Slack sessions, CIOs are doing everything they can to keep their teams connected during a pandemic that has driven them, physically, apart.

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TIAA reduces client service complexity with digital twin

Onboarding new institutional clients to the non-profit financial services provider's Outsourced Services was a highly complex and manual task, but a digital twin powered by a graph database has helped automate and streamline the...

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Kaiser Permanente streamlines operations with analytics

The healthcare consortium has reduced patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities with data analytics.

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Does digital transformation ever end?

The digital journey may be rife with timelines and launch dates, but the overall goal is much loftier: To develop an organization that is more responsive to change — not as an event but as an ongoing reality.

Mike Wright, Global CIO, McKinsey & Co.

Creating a data-driven business at McKinsey & Co.

Mike Wright, Global CIO, is turning knowledge into value at the global management consulting firm.

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Tech Resume Library: 15 downloadable templates for IT pros

A well-crafted resume will attract recruiters, HR pros and hiring managers, but getting it just right is a daunting task. To jump start the process, Insider Pro has assembled this collection of real resumes revamped by professional...

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Fitting ITSM into a devops world

IT service management (ITSM) has been around for a long time. While ITSM and ITIL have been updated over the years, how do they stack up against Gen Z approaches like devops?

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5 tips for running a successful virtual meeting

Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat.

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CIOs reshape IT priorities in wake of COVID-19

Surfacing from crisis mode, CIOs find themselves redefining IT priorities, thanks to budgets in flux, a rising need to refine business processes, and new outlooks on the future of work.

Lynn Cox, senior vice president and network CIO, Verizon

Verizon calls on emerging tech to revamp work experience

Verizon’s network specialists no longer rely on tired technology to execute tasks, thanks to a unified digital platform comprising RPA, machine learning, chatbots and other leading-edge tools.

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Coronavirus: Managing (and pivoting) during a crisis

Updated: If you weren’t entirely prepared for COVID-19, you’re not alone. Ensuring business continuity in crisis management mode requires the right mix of technology, patience and agility. We hope this collection of Insider Pro...

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What is a chief customer officer?

A growing emphasis on customer experience is the most prominent trend in business today. The chief customer officer (CCO) position helps provide a single vision across all customer interactions.

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What is project scope? Defining and outlining project success

Project scope is vital for successful project execution and involves understanding all of a project’s key elements. Here’s what you need to know to achieve your project goals.

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5 tips for technology business management success

The TBM framework can help your organization better align IT spending with business goals, while reducing unnecessary costs. Here’s how to ensure a smooth transition when implementing the framework.

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The business value of NLP: 5 success stories

These five organizations are using natural language processing to better serve their customers, automate repetitive tasks, and streamline operations.

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