IT Leadership

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Playbook for stockpiling AI talent: Buy, borrow, build

Hiring, upskilling, and strategic partnerships are the cornerstones for assembling talent in data science and AI. CIOs would do well to employ all three approaches.

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Health insurer shifts ERP to the cloud to transform financial operations

Blue Cross Blue Shield of Michigan is reducing legacy complexity by migrating to cloud-based ERP, while experimenting with RPA to help prepare staff for the changes ahead. 

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A CIO shares his expertise in leadership success

Advice for C-suite executives as they transform their leadership style and build effective organizations.

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4 leadership lessons from a multinational tech executive

An executive from multinational IT company Tech Mahindra shares the leadership lessons and career advice based on his unexpected professional journey.

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10 change management mistakes to avoid

Poor change management can be a transformation killer. Here’s how change initiatives can and do fail, and what can be done to course-correct.

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IRS combats fraud with advanced data analytics

The Internal Revenue Service deals with billions of dollars in identity theft tax refund fraud every year. Anomaly detection powered by advanced analytics is helping to combat it.

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How to Increase customer-focused collaboration

The theory behind creating a collaborative, customer-focused team is simple. Unfortunately, simple isn’t always easy. If theory worked without a glitch, you wouldn’t be feeling the pain of missed project deadlines and key stakeholders...

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Introducing GAIL: Great Wolf Lodge's AI for pinpointing guest sentiment

The hospitality and entertainment chain is implementing AI to scan guest comments, a stepping stone to improving customer service amid a major IT modernization.

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5-stage self-help program for confronting talent debt within your organization

IT leaders bemoan the technical debt afflicting their core systems but rarely confront the talent debt afflicting their workforce. This self-help program enables leaders to accelerate the transition from denial to action in dealing...

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Want to create a customer-centric culture? Meet your customers where they are

Digital evolution is challenging for a company as large as Qurate Retail Group. But CIO Karen Etzkorn is helping it succeed by creating a customer-centric culture and elevating digital experiences.

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What makes a good company a 'best' place to work?

Perks are nice, but free lunches, team-building exercises and off-site outings aren’t the key drivers of workplace satisfaction.

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Can parenting affect your child's success in the workforce?

Parenting is difficult enough without taking the blame for your child’s poor choices. How can your decisions affect your child’s success?

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The secrets of high-performing teams

While a motivated team is important to succeed in today’s competitive business world, a team that embraces entrepreneurial thinking can be a real game-changer. But can that mindset be taught?

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The rise of the chief digital officer

As digital transformations become increasingly customer-centric, organizations are looking for leaders to drive change with the customer in mind. Enter the CDO.

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SBPASC transforms claims processing nationwide

Service Benefit Plan Administration Service Corp. has introduced 10 services in a sweeping transformation that has reduced temporary staffing, increased membership engagement and reduced manual tasks.

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Beyond data recovery: A CIO’s perspective on digital preservation

Ensuring your valuable digital information remains accessible and usable is no small feat. It involves planning, resource allocation and application of preservation methods and technologies...and it goes well beyond backup/restore and...

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What is SAFe? The Scaled Agile Framework explained

If your organization is seeking efficient project delivery, decreased time-to-market, and increased stakeholder value, then the Scaled Agile Framework may be right for you.

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Ricoh reimagines field service with ‘merged reality’

The Smart Hands project brings together data, communications technology, and subject matter experts to help field-service technicians know everything about repairing and servicing more than 300 product lines.

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Delivering results through the magic of experimentation

Achieving the desired results for your innovation practice starts with identifying business-driven opportunities; exploring disruptive technology in ways that are fast, cheap, and delight your audience; and focusing momentum on the...

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Your guide to top tech conferences 2019

CIO.com's directory of technology conferences makes it easy to find events coming to a convention center near you and those worth traveling to.

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