IT Operations

IT Operations | News, how-tos, features, reviews, and videos

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Top 10 AIops platforms

Infrastructure monitoring tools injected with artificial intelligence and machine learning algorithms can anticipate and analyze events and alerts, keeping your enterprise stack humming.

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IT asset management (ITAM): Best practices and certs for optimizing IT assets

ITAM is a centralized approach to managing IT systems and assets. A strong ITAM strategy will help you oversee and optimize the wide range of technology at the heart of your business.

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7 new rules of project management

COVID-19 has greatly affected the future of work and how teams collaborate to get projects done, resulting in significant changes in the skills and strategies necessary to succeed as a project manager.

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CAPM certification: Cost, salary, training, and more

The Certified Associate Project Manager (CAPM) certification is a great starting point for accelerate your project management career. Cost, salary expectations, training — here’s what you need to know.

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What is iPaaS? Integrating data flows to create new services

An integration platform as a service (iPaaS) is a cloud-based tool for linking existing applications and data flows into new services. Here are the key use cases, examples, and vendors.

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The hard truth about IT process success

Building effective IT 101: Want to design and implement effective IT processes? You must establish these four fundamentals before you can even begin.

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What is a project manager? The lead role for project success

Project managers play the lead role in planning, executing, monitoring, controlling and closing projects. Here is a look at the project manager role, responsibilities, relevant certifications, expected salaries, and job-seeking tips.

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4 tactics for getting SIs to bid on your project

Systems integrators will be in high demand this year as digital transformation projects heat up. Here's how to make your project stand out in a seller's market.

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What is project portfolio management? Aligning projects to business goals

PPM is a process in which an organization’s projects are evaluated to ensure strategic alignment with company goals. To achieve companywide objectives, project managers and executives must understand PPM's benefits, best practices,...

Casey's General Stores is a chain of pizza restaurants + convenience stores in the American Midwest.

Casey's General Stores IT delivers business outcomes in product management shift

CIO Adrian Butler has adopted a product management model to enhance the guest and team member experience at Casey’s 2,300 stores.

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4 tips to kickstart your agile practice

As we go from crisis to recovery in year two of COVID, it's time to reset your team's agile velocity. Here's how.

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The dirty secret of data analytics: Culture of honest inquiry required

For far too many organizations, analysis has been corrupted by a culture of tweaking parameters to support desired outcomes. Here’s how to establish an honest path to data-driven decisions.

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Project management methodologies: How to choose the best for success

Selecting the best project management methodology (PMM) for the job relies on developing a sound evaluation process. Our guide to evaluating PMMs will ensure you pick the perfect fit for your next project.

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CIOs battle product management pitfalls

Product management is increasingly the preferred method of delivering digital capabilities. Yet the transition from a project-based mindset is rife with challenges, say IT leaders and experts.

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The data-driven project manager: Using analytics to improve outcomes

Forward-thinking PMOs recognize the need for project decisions to be supported by data. Here’s what you need to know to become more data savvy in driving better project outcomes.

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ServiceNow bets on citizen developers in latest enterprise push

ServiceNow offers enterprises a platform on which to formalize the informal workplace processes eroded by the move to working from home.

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10 steps to avoid digital transformation failure

Executive sponsors play a key role in the success (or failure) of digital transformations. Taking these essential actions will tip the scales in your favor.

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5 ways to combat audit fatigue

The growing number of audits for security and privacy regulatory compliance is stressing security personnel and draining resources from security operations. Here's how to better manage them.

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