ITSM

ITSM | News, how-tos, features, reviews, and videos

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Fitting ITSM into a devops world

IT service management (ITSM) has been around for a long time. While ITSM and ITIL have been updated over the years, how do they stack up against Gen Z approaches like devops?

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ServiceNow: Not just for managing IT services anymore

ServiceNow is making a play to push beyond ITSM, thanks to new AI tools in the Orlando release of its Now platform and other recent AI-related moves.

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Top 13 enterprise architecture tools for 2020

These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.

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Top 14 ITSM tools for 2020

Finding the right IT service management tool for your business needs can be challenging. Here’s a breakdown of 14 of the best and most popular ITSM services to help you decide.

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For BMC, internal IT is its own best customer

BMC’s shift to vetting its software on the front lines of its own IT department has been a game changer for improving customer experience, says CIO Scott Crowder.

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Autodesk brings automation to its IT help desk

To handle demand for support from a growing workforce without adding helpdesk staff, CIO Prakash Kota has brought in a bot take over some of the busy-work.

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6 tips for ITIL implementation success

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in.

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10 customer experience strategies IT should target next

CIO are increasingly being asked to help attract, manage and support customers. These technologies and practices can help enhance your company’s CX and fuel revenue for your digital transformation.

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Insourcing, automation spark GE’s IT transformation

GE’s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.

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What is Kaizen? A business strategy focused on improvement

Kaizen offers a more holistic approach than most IT frameworks in that it aims to improve everything in your organization from people to processes to products.

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Adobe enlists AI to establish self-healing ITSM

Adobe has embraced AI, ML, NLP and other emerging technologies to improve the company’s service management — and pave the way to a self-healing ITSM framework.

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6 steps to a successful ServiceNow implementation

ServiceNow is a robust ITSM suite that offers organizations popular services on a single-platform. But it’s not as easy as deploying any tool or service – here’s six tips on how to embark on a successful ServiceNow implementation.

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Who’s afraid of the CMDB?

You owe it to yourself and your organization to build something that enables better decisions.

CIO digital magazine November/December cover

CIO Digital Magazine, November-December 2016

Cover story: Five winners of the CIO.com and Drexel University Analytics 50 awards share details of their projects, lessons learned and advice.

Special report: platforms play big in the cloud

This latest report in our C-Suite 360 series takes a full-spectrum look at the opportunities and risks in cloud computing, offering up the expert information your organization needs to set its cloud strategy.

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CIO Digital Magazine, October 2016

Cover story: Uniting the digital enterprise. Enterprise mobility management isn't just for mobile devices and apps anymore, it's for truly becoming an extended enterprise.

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CIO Digital Magazine, September 2016

Cover story: Big data on campus. Facing federal and state pressure to raise retention and graduation rates, dozens of colleges and universities are developing analytics tools to help students make better decisions about everything...

Research report: IT security's looming tipping point

Even as security draws board-level attention, many IT professionals give their organizations’ infosec practices low marks. This special report from CIO, CSO and Computerworld reveals how to tip the balance in the right direction.

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