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digital transformation

What is digital transformation? A necessary disruption

Digital transformation is a foundational change in how an organization delivers value to its customers. Here is what transformation truly entails — and how to tell whether your organization is on the right path.

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Workplace AI: Emerging technologies, ethical questions

Workforce-focused AI offers significant upside, but short-term gains might backfire in the form of lower employee morale, higher turnover, lower productivity, and public relations backlash.

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The 9 new rules of IT leadership

Thanks to rapidly changing technology solutions and strategies, the old rules IT used to swear by are no longer relevant. Here's what has replaced them.

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How Caesars Entertainment became a ‘digital first’ business

For Caesars Entertainment's CIO, Les Ottolenghi, the keys to the transformation at the global gaming giant were vision, communication, and a common cloud platform.

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7 hot IT outsourcing trends — and 7 going cold

The days of low-cost commodity services are waning, as IT organizations seek stronger strategic partnerships with IT outsourcing providers in the era of digital transformation.

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10 machine learning success stories: An inside look

IT leaders share how they are using artificial intelligence and machine learning to generate business insights and new services. 

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Does your AI plan account for safety?

It might only take a troublesome naysayer to sabotage an otherwise promising AI program.

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A practical guide to KBQ-led enterprise AI strategy

As we approach the peak of the artificial intelligence hype cycle, enterprises need to take a strategic approach to implementing their cutting-edge tech solutions.

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6 ways ITSM automation is changing business

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.

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Rochester NY CIO improves citizen services with a strategic governance process

How one city in upstate New York is making significant progress in improving services for its citizens.

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Innovation reboot: Small, practical digital transformation initiatives preferred

Innovation remains one of the key drivers of digital transformation, but today's initiatives may be smaller and more targeted.

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video

IDC FutureScape: Worldwide CIO Agenda 2019 Predictions

IDC analyst Joe Pucciarelli shares insights on the most relevant global trends and key predictions impacting CIOs, IT professionals and their organizations.

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5 chatbot strategy mistakes — and how to avoid them

Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.

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Digital transformation is about people, not technology

Digital is about technology, but the transformation is about people and motivating teams to change their mindset. Justin Wright, Americas CIO of Arcadis, explains how he handled the challenge.

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Top 11 enterprise architecture tools for 2019

These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.

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What it takes to be a true transformational CIO

The CIO role has undergone significant change as organizations transition into digital enterprises. Here’s how to move beyond being an operational leader.

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How to select a leader

Tom Peters has written that leadership “is one area in which excellent companies have been truly blessed.” In the digital age, leadership is essential for CIOs, too.

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Make your company’s data work harder for you

Rethinking how your company’s activities generate data and focusing on its application to business processes might release hidden sources of value. Enterprises across a range of sectors are forging ahead of their competitors through...

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