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5 reasons why data-driven innovations fail

Make sure you understand some of the key mistakes that companies make when deploying data-driven products into the market.

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How business relationship management maximizes the value of IT

Business relationship management (BRM) is an important and growing movement, inside and outside of IT. Conceptually, it has existed for years, but now, energized by formalized process, digital transformation, and the continued...

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Inside NTT Data-Dell Services’ massive technical integration

NTT Data Services had 22 months to onboard 30,000 employees to new technology systems. Here’s how CIO Barry Shurkey completed the project early and under budget.

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Shadow IT: the CIO’s perspective

Should CIOs fear or endorse shadow IT? The CIO’s perspective may surprise you.

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5 types of outsourcing providers — and how to get the most from them

From service integrators to transformers, CIOs are finding that they must tap an array of IT services providers to meet their needs.

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6 essential competencies for digital executives

Thanks to digital disruption and shifts in the workplace, the litmus test for leadership has changed. Here are six essential traits that great IT leaders need to thrive in the digital age.

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Drain the swamp: an IT management model

Focus on eliminating the sources of problems in IT, rather than simply reacting to them.

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5 reasons RPA deployments fail

Robotic process automation offers significant benefits, but many RPA pilot projects go nowhere thanks to a mix of planning, personnel and implementation issues.

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For Ingram Micro, digital transformation is about improving the customer experience

By understanding their customers’ behavior, Ingram Micro can use digital technologies to create a seamless experience, explains Tom Peck, CIO and CDO.

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What is enterprise architecture? A framework for transformation

Enterprise architecture is the process by which organizations standardize and organize IT infrastructure to aligns with business goals. These strategies support digital transformation, IT growth and the modernization of IT as a...

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What is a customer journey map? A new playbook CIOs must master

CIOs driving digital business strategy must master their companies’ customer experience. That means working with marketing on the critical customer journey map.

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How CIOs tap startups to drive innovation

CIOs are increasingly cozying up to the cutting edge, using Shark Tank-like competitions, reverse pitches, and speed dating to identify startups that will fuel innovation and transform the business.

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The CIO as storyteller

Tech leaders from California State University, QEP Resources, and Arup share how they handle the challenge of communicating across the enterprise.

The 15 most valuable IT certifications today

Looking for a leg up in your IT career? IT certifications remain a proven way to quickly gain valuable skills and demonstrate deeper interest and know-how in a domain that will further your career.

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Digital first: How companies transform customer relationships

Companies are increasingly changing how they connect and serve by rolling out digital initiatives aimed at improving customer engagement and breaking down legacy barriers to new opportunities.

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11 portraits of digital CIOs

The digital CIO as the top leadership role must have a strategic mindset, unique personality, interdisciplinary knowledge, and a clear idea of what needs to be done, while being creative enough to lead innovation, drive changes, and...

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7 IT projects primed for augmented reality and virtual reality

From training to data visualization, AR and VR are proving to be bona fide business enabling technologies. Here are areas to consider putting augmented reality and virtual reality to work.

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8 IT cost cutting mistakes you need to avoid

Eliminate the fat without trimming away the muscle. Sidestep these common blunders to lower costs safely and intelligently.

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