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An electified, exploding light bulb. [ideas / innovation / transformation]

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5 lessons when creating a ‘customer zero’ program

Technology organizations must invest in a “customer zero” program to drive internal innovation, improve quality, and demonstrate they believe in their own products and services.

A light bulb consists of a network of sparks. [ideas / innovation / creativity / transformation]

CIOs grapple with how to jumpstart innovation amid pandemic

IT leaders turn to emerging technologies from strategic vendors and VC partners to help keep collaboration and innovation humming in a work world gone remote due to the coronavirus.

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11 outsourcing myths debunked

Outsourcing has evolved — and so too have the misconceptions around what makes a successful sourcing partnership in the digital era.

Design thinking should be at the center of DX: Prashanth MJ, Sutherland Globalinnovation

What is digital transformation? A necessary disruption

Digital transformation is a foundational change in how an organization delivers value to its customers. Here is what transformation entails, along with tips to ensure your company is on the correct course.

The COVID-19 coronavirus pandemic's impact on world economies.

Exclusive survey: How IT is recovering from the COVID-19 crisis

IT leaders’ initial responses to COVID-19 helped keep many businesses open — now the emphasis is on thriving, not just surviving.

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5 costly mistakes in infrastructure outsourcing

Consider yourself warned. These mistakes can derail your efforts, erode your business case, and start you off on the wrong foot with your chosen provider. Here's how to avoid them.

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New CIO appointments, September 2020

Find up-to-date news about executives who have been recently hired or promoted into a new chief information officer or chief technical officer role.

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Spinning up digital innovation at Warner Music Group

Ralph Munsen, CIO of Warner Music Group, discusses technology and business transformation at the global music company.

A leader considers her strategy / lightbulb / circuits / digital transformation / success

4 digital transformation success stories

Ocean Spray, The San Francisco 49ers and Anheuser-Busch InBev are among the companies are steering digital initiatives to drive business growth and operational efficiency. These digital transformation examples detail IT leaders’...

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5 conversations CIOs must have to advance digital business

CEOs are turning to CIOs to lead digital business efforts, but success depends on your ability to inspire, empower, and engage other business leaders. These are the conversations you need to be having.

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Design thinking: The secret to digital success

Design thinking has become a key practice for enterprises crafting digital products with the end user in mind. CIO.com spoke to design thinking practitioners to understand why and how organizations are leveraging it.

collaboration / discussion / strategy /tactics / discussion / professionals / engineers / leadership

The CIO’s guide to navigating office politics

The CIO role is rapidly changing. So too are the politics IT leaders encounter when collaborating on digital initiatives. Here’s how to keep IT on task and above the fray.

CSO > Two business people connecting and solving a puzzle.

Lexmark proves the power of CIO-CTO collaboration

The efficacy of Lexmark’s digital strategy depends on collaboration between the company’s CIO and CTO. The secret to success? Communication, accountability, competence and empathy, says CIO Brad Clay.

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The pandemic pivot: IT leaders innovate on the fly

Already accustomed to moving quickly, CIOs are testing and scrapping new solutions to accommodate customers. Their work could provide blueprints for future innovation.

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The 7 most popular IT pilot projects today

The coronavirus pandemic has IT leaders shaking up IT priorities, with innovation pilots shifting to areas and technologies best suited to set up their organizations for near-term success.

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5 machine learning success stories: An inside look

IT leaders share how they are using artificial intelligence and machine learning to generate business insights.

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Reimagining your organization as an intelligent enterprise

Companies that did the work to become flexible, adaptable, and anticipatory have been well-positioned to respond to the challenges of the COVID-19 crisis. It's not too late for your organization to make that shift. Here's how to start....

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7 issues keeping CIOs up at night

No one-size nightmare fits all, but CIOs share many of the same concerns about securing the enterprise, automating work processes and retaining customers for the long haul.

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