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How data hygiene leads to customer success
Before integrating ERP or CRM systems with other tools, Spear Education CEO Kaleim Manji advises reducing customization and cleaning up your dataset.
Make way for the new CIO: The chief innovation officer
The chief innovation officer role has increased in visibility, thanks to digital transformations, which often include the two flavors of CIO working in tandem.
Redefining omnichannel: The challenge for technology leaders
For technology leaders, now is the time to invest in the right technology to pave the way for omnichannel success.
Anatomy of a succession plan: How Rosendin Electric's CIO filled his own shoes
Sam Lamonica is retiring after working a decade as the electrical contractor’s CIO. This is the story of how he groomed his replacement.
How Estée Lauder Companies developed a culture to attract and retain IT talent
Michael W. Smith, CIO of The Estée Lauder Companies, has initiated an impressive array of programs to attract and retain IT talent at the nearly $15 billion global prestige beauty company.
7 ways to foster greater IT creativity
Creativity is the spark that ignites innovation. Creating a team that's eager to apply IT knowledge in new and exciting ways can lead to long-term, enterprise-wide benefits.
10 steps to a successful digital transformation
Digital leaders must identify future technology and customer expectation trends and then muster the courage to dismantle existing structures. Failure could leave them victims of fast-moving all-digital startups.
Are you ready to become a digital technology leader?
In “Designed for Digital," which will be released next week, the authors suggest that winning at digital requires more than a mastery of social, mobile, analytics, cloud and IoT. It requires the willingness to experiment and to create...
Raytheon’s cloud-based test bed takes risk out of innovation
Implementing new technology in the defense industry comes with a lot of considerations. Here’s how Raytheon development a virtual environment for experimentation without risk.
Shining light on dark data, shadow IT and shadow IoT
What's lurking in the shadows of YOUR organization? What you don't know can hurt you. Insider Pro columnist Mike Elgan looks at how your business is at risk and offers six steps to minimize it.
5 ways startups are innovating with data
Successful data-driven business models can be built from finding, aggregating and repackaging niche data from unexpected sources.
5G is critical to the competitiveness and future success of America’s small businesses
5G represents an exciting range of new possibilities, but it's also important not to let the hype overwhelm the need for security, privacy and safety.
Nationwide CIO’s ride-along sparks innovation and pays dividends
Spending time learning the business helped CIO Jim Fowler open eyes to a little-known Nationwide API platform and dive deeper into emerging technology such as virtual reality and AI.
GSK tech leader outlines 3 types of CIOs
As roles change and technology evolves, one veteran CIO says the next generation of CIOs will have followed a different career path.
IT asset management (ITAM): A centralized approach to managing IT systems and assets
Companies rely on a wide range of technology for day-to-day business. A strong ITAM strategy will help you oversee and optimize the full lifecycle of each individual piece.
The purpose of a corporation: sustainability
Reconsidering the fundamental driver of corporate valuations is perhaps too much to expect in the short term, but it is a useful way to frame the question of how sustainability can be built into decision-making.
Want to create a customer-centric culture? Meet your customers where they are
Digital evolution is challenging for a company as large as Qurate Retail Group. But CIO Karen Etzkorn is helping it succeed by creating a customer-centric culture and elevating digital experiences.
What makes a good company a 'best' place to work?
Perks are nice, but free lunches, team-building exercises and off-site outings aren’t the key drivers of workplace satisfaction.
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