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Companies embrace emerging tech in return-to-office prep
Machine learning, mobile software and videoconferencing are among the technologies enterprises are adopting to lay the groundwork for welcoming employees back safely to corporate offices.
10 reasons why digital transformations fail
Culture shock, competing priorities, resistance to change and talent deficits — if you’ve encountered any of the following issues, you may want to re-evaluate your digital transformation.
Syngenta CIO tackles transformation in industry switch
In his first foray into the sector, Greg Meyers, who also runs Syngenta’s digital business, is helping the provider of pesticides and seeds transform into a top precision agriculture player.
Seeking opportunity in crisis, boards uphold digital growth agendas
Determined to find opportunity in the COVID aftermath, boards are leaning in with more management support in addition to their usual strategic oversight. Navigating the post-pandemic world will amplify IT leadership in agility and...
11 ways to cut hidden fat from your IT budget
As the economy takes a turn and IT budget forecasts slip downward, it’s time to tighten up your technical stack — before the CFO comes calling.
CIOs offer strategies for engaging an entirely mobile workforce
Working from home has been a success operationally, but it has strained people, processes and technology. CIOs discuss the opportunity to make each better in the days to come.
ITIL certification guide: Costs, requirements, levels and paths
ITIL 4 is IT’s go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here’s everything you need to know about the latest ITIL certifications.
How an IT department created a whole new tech company
Liberty Mutual IT developed an intelligent workplace platform to boost productivity and improve employee experience — and then it launched a startup
Fitting ITSM into a devops world
IT service management (ITSM) has been around for a long time. While ITSM and ITIL have been updated over the years, how do they stack up against Gen Z approaches like devops?
CIOs reshape IT priorities in wake of COVID-19
Surfacing from crisis mode, CIOs find themselves redefining IT priorities, thanks to budgets in flux, a rising need to refine business processes, and new outlooks on the future of work.
Coronavirus: Managing (and pivoting) during a crisis
Updated: If you weren’t entirely prepared for COVID-19, you’re not alone. Ensuring business continuity in crisis management mode requires the right mix of technology, patience and agility. We hope this collection of Insider Pro...
What is a chief customer officer?
A growing emphasis on customer experience is the most prominent trend in business today. The chief customer officer (CCO) position helps provide a single vision across all customer interactions.
Executive Development: When CEOs help their CIOs prepare for board roles
It may seem counterintuitive for CEOs to encourage (and even coach) their CIOs and senior business leaders to serve on outside boards, but doing so can deliver real business benefits.
The path forward: A COVID-19 offshore playbook
Offshore service providers are grappling with COVID-19’s impacts, limiting their ability to meet obligations. This playbook includes specific strategies to enhance your current position with offshore relationships.
IT’s 10 biggest challenges amid COVID-19
The coronavirus pandemic has disrupted IT operations across nearly every industry. Here’s how IT leaders are rising to the challenges.
Avery Dennison rolls out DICE, a digital business booster
Avery Dennison’s new digital business initiatives roll up cloud, AI, IoT and other technologies to the tune of more than $30 million in earnings. CIO Nicholas Colisto breaks down the company's model.
5 lessons companies should learn about working at home
Companies now have the opportunity to learn from what is and isn’t working during the coronavirus crisis. Use this time to build out a strategy so you won’t have to use band aids and duct tape next time.
IT must think like a business and go beyond traditional business partnerships
By shifting its mindset from supporting core technologies to one that is more closely in tune with business objectives and customer needs, Oshkosh Corporation’s IT has a sharper focus and understanding on leveraging solutions that...
A 7-point blueprint for assessing your offshore IT risk exposure
Offshore service providers are grappling with COVID-19’s impacts, limiting their ability to meet obligations. This guide will help you evaluate your provider’s performance and capabilities.
5 keys to supporting telework effectively and securely
Suddenly countless numbers of people are working from home. This massive shift in work processes can have huge repercussions from a security, privacy, regulatory and data governance standpoint.
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