ITIL

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Who’s afraid of the CMDB?

You owe it to yourself and your organization to build something that enables better decisions.

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DevOps? I can’t even open the wrapper!

Many organizations have failed – or are failing – to deliver value through their services because they can’t “unwrap the soap.”

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What is ITIL? Your guide to the IT Infrastructure Library

ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a...

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ITIL 4: ITSM gets agile

Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes.

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Making IT processes effective for the digital age

Does how IT runs itself matter to their firm’s digital transformation plan?

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User vs. service incidents: what's the distinction?

Think gymnasium and magnesium. They rhyme, but they’re different.

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Revitalizing ITSM with a new ITIL framework

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.

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Instead of IT processes, maybe it’s time to think about capabilities…

Or, why processes aren’t as cracked up as we think they are.

CIO digital magazine November/December cover

CIO Digital Magazine, November-December 2016

Cover story: Five winners of the CIO.com and Drexel University Analytics 50 awards share details of their projects, lessons learned and advice.

Special report: platforms play big in the cloud

This latest report in our C-Suite 360 series takes a full-spectrum look at the opportunities and risks in cloud computing, offering up the expert information your organization needs to set its cloud strategy.

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CIO Digital Magazine, October 2016

Cover story: Uniting the digital enterprise. Enterprise mobility management isn't just for mobile devices and apps anymore, it's for truly becoming an extended enterprise.

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CIO Digital Magazine, September 2016

Cover story: Big data on campus. Facing federal and state pressure to raise retention and graduation rates, dozens of colleges and universities are developing analytics tools to help students make better decisions about everything...

Research report: IT security's looming tipping point

Even as security draws board-level attention, many IT professionals give their organizations’ infosec practices low marks. This special report from CIO, CSO and Computerworld reveals how to tip the balance in the right direction.

CIO August Cover

CIO Digital Magazine, August 2016

Cover story: Cloud-based ERP will eventually rule, and on-premises software is destined for legacy status. How can IT ensure a smooth transition?

CIO Wrapsheet: A CIO's guide to understanding analytics

Today's data-driven business runs on the almighty algorithm. Here's how to get the most out of your data analytics.

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CIO Digital Magazine, June-July 2016

Cover story: this year’s CIO 100 honorees are serious about winning customers and driving revenue.

CIO May 2016 digital magazine cover

CIO Digital Magazine, May 2016

Cover story: Connecting devices is just the first act in an Internet of Things production. The magic happens when analytics transform data into business intelligence. CIOs need to play a role.

CIO April Digital Issue: Wearables go to work - cover image

CIO Digital Magazine, April 2016

Cover story: Wearables go to work. From fitness trackers to smartwatches, wearables have made a splash in the consumer market, but few enterprises are using the new technology … yet.

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