ITIL | News, how-tos, features, reviews, and videos

red carpet vip

The tyranny of the VIP

And some suggestions on how to avoid it.

business cloud services flowchart

Having a go at ITIL's flow

Many IT shops don’t quite follow ITIL's proposed lifecycle flow. They “live” mostly in operations, and transition is performed poorly. But what would happen if we looked at ITIL's flow from another perspective?

itil hp

How to get started with ITIL

ITIL is a framework of best practices for delivering IT services. Of all the concepts in IT, ITIL may be the most misunderstood. Here’s a look at what the IT Infrastructure Library is, why you might consider using it and how to get...

Trip report from the 2015 ITFMA conference

There is a cadre of IT practitioners with the souls of money managers. These are the beleaguered people that manage the messy business of IT. I recently addressed a conference of these folks, and this is my trip report.

Can Social Media Make ITSM Fun Again?

Social interfaces are changing the very nature of IT service management, with internal toolsets and icon-driven service platforms helping users and IT departments manage the extended enterprise.

IT Service Management Moves to the Cloud

As organizations become decreasingly skeptical about the cloud, they are increasingly willing to outsource ITSM to a SaaS provider. Doing so lowers costs, improves flexibility and easily accommodates ITIL framework principles.

Top 12 Big Data Stories of 2012

The holidays are here and 2012 is on its way out, ending a huge year for Big Data. It's time to reflect on the most popular Big Data stories and tips of the year.

Texas Ousts IBM, Takes New IT Outsourcing Tack

Second-generation IT services deals almost always go better. But after an especially troubled relationship with IBM, Texas is counting on new vendors and an unproven outsourcing model to deliver the second time around.

Adopting ITIL, COBIT Is Not Always the Best Practice

Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good--particularly when implemented by third-party IT service providers.

3 Steps for Better Data Center Capacity Planning

Capacity planning is no longer just a process aimed at forecasting hardware needs; it's the key to understanding and optimizing the cost of running business services through platform selection. Forrester recommends updating today's...

A CIO Needs to Know How to Find SOA or Find the Door

There's more to best practices than architecture. Perhaps the best practice in SOA is for the CIO to get involved and be a leader in making the business case for adoption of SOA?

The IT Infrastructure Library Can Serve Small Companies: Here's How

ITIL isn't just for large organizations anymore. Smaller companies can implement the IT Infrastructure Library set of best practices and processes and get value from their information systems. IT leaders share their adoption...

How Small Companies Can Make a Big Impact with the IT Infrastructure Library

The IT Infrastructure Library set of best practices and processes help organizations get value from their information systems. But you don't have to be a big global company to benefit from ITIL.

Putting Together a Useful Project Plan for ITIL Configuration Management

The core of the IT Infrastructure Library (ITIL) is configuration management: the discipline of identifying, tracking, and controlling your IT environment's components to gain accurate and timely information for better...

The Productivity Gap Between Mid-Market and Large IT Shops

According to an Enterprise Management Associates analyst, big-company IT departments are more efficient and effective than smaller ones.

Watch Out for Training Costs in IT Infrastucture Library Version 3

The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training.

What Service-Based Costing Really Means

A concept from ITIL could make a huge difference this budget cycle.

Nine Steps To Take When Starting An IT Infrastructure Library Implementation

Nine steps to take before you begin an ITIL implementation.

The Practical Value of the IT Infrastructure Library (ITIL)

ITIL can focus an IT organization on business strategy. But ITIL's processes are only effective if your staff adopts them.

ITIL Goes Strategic

The new update to the IT Infrastructure Library could help you improve IT-business alignment and focus on service delivery.

Load More