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Texas Ousts IBM, Takes New IT Outsourcing Tack

Second-generation IT services deals almost always go better. But after an especially troubled relationship with IBM, Texas is counting on new vendors and an unproven outsourcing model to deliver the second time around.

Adopting ITIL, COBIT Is Not Always the Best Practice

Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good--particularly when implemented by third-party IT service providers.

5 Steps to Successful ITIL Adoption

Despite its rapid adoption in recent years, ITIL is fraught with adoption challenges that could be prevented, or at least minimized. The trick is to ensure that sufficient planning leads to optimal adoption. Forrester recommends...

3 Steps for Better Data Center Capacity Planning

Capacity planning is no longer just a process aimed at forecasting hardware needs; it's the key to understanding and optimizing the cost of running business services through platform selection. Forrester recommends updating today's...

SOA the Logical Choice for Australian Logistics Giant

Plug and play makes Dematic's rip and replace, legacy systems history. Instead, the company turned to service-oriented architecture and ITIL.

A CIO Needs to Know How to Find SOA or Find the Door

There's more to best practices than architecture. Perhaps the best practice in SOA is for the CIO to get involved and be a leader in making the business case for adoption of SOA?

The IT Infrastructure Library Can Serve Small Companies: Here's How

ITIL isn't just for large organizations anymore. Smaller companies can implement the IT Infrastructure Library set of best practices and processes and get value from their information systems. IT leaders share their adoption...

How Small Companies Can Make a Big Impact with the IT Infrastructure Library

The IT Infrastructure Library set of best practices and processes help organizations get value from their information systems. But you don't have to be a big global company to benefit from ITIL.

Putting Together a Useful Project Plan for ITIL Configuration Management

The core of the IT Infrastructure Library (ITIL) is configuration management: the discipline of identifying, tracking, and controlling your IT environment's components to gain accurate and timely information for better...

The Productivity Gap Between Mid-Market and Large IT Shops

According to an Enterprise Management Associates analyst, big-company IT departments are more efficient and effective than smaller ones.

Watch Out for Training Costs in IT Infrastucture Library Version 3

The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training.

What Service-Based Costing Really Means

A concept from ITIL could make a huge difference this budget cycle.

Increasing Adoption of ITIL is Making Resistance Futile

For years, David Farris, IT manager at the U.S. Department of Agriculture's Animal Plant Health Inspection Service, has been working to push ahead with new IT processes, which are based on the IT Infrastructure Library (ITIL)...

The Practical Value of the IT Infrastructure Library (ITIL)

ITIL can focus an IT organization on business strategy. But ITIL's processes are only effective if your staff adopts them.

Nine Steps To Take When Starting An IT Infrastructure Library Implementation

Nine steps to take before you begin an ITIL implementation.

ITIL Goes Strategic

The new update to the IT Infrastructure Library could help you improve IT-business alignment and focus on service delivery.

The ITIL-SOA Connection

How to increase SOA project satisfaction

ITIL is a Jump Start, Not a Solution

IT Infrastructure Library is not a solution but it is a jump-start and a useful lever to generate awareness.

Using ITIL to Save the Apollo 13 Astronauts

Could your IT team band together to save the Apollo 13 astronauts? That’s the mission for participants in a novel ...

AMD Cuts Prices; Processor War Heats Up

Advanced Micro Devices (AMD) slashed prices on some PC processors by as much as 57 percent in a new listing ...

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