ITIL

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ITIL Goes Strategic

The new update to the IT Infrastructure Library could help you improve IT-business alignment and focus on service delivery.

ITIL is a Jump Start, Not a Solution

IT Infrastructure Library is not a solution but it is a jump-start and a useful lever to generate awareness.

Using ITIL to Save the Apollo 13 Astronauts

Could your IT team band together to save the Apollo 13 astronauts? That’s the mission for participants in a novel ...

AMD Cuts Prices; Processor War Heats Up

Advanced Micro Devices (AMD) slashed prices on some PC processors by as much as 57 percent in a new listing ...

ITIL In Brief

1. Service Support Describes the processes associated with the day-to-day support and maintenance activities involved in the provision of IT ...

ITIL and The Power Of Processes

ITIL The IT Infrastructure Library is a customizable framework of best practices that promote quality computing services in the IT ...

IT GOVERNANCE -ITIL Power

When Mead and Westvaco—the country’s two largest forest products and packaging companies at the time—merged in early 2002, Jim McGrane, ...

ITIL and Sarbanes-Oxley (Sarbox)

It’s impossible to talk about I.T. process frameworks without mentioning the Sarbanes-Oxley audit. Publicly traded companies are now required to ...

Watch for Pitfalls When Applying IT Infrastructure Library

The IT Infrastructure Library (ITIL)—a collection of best practices for IT operations—is gaining notice among CIOs because the guidelines it ...

Dean Meyer

IT Infrastructure Library

ITIL is a powerful tool but, as organizational consultant N. Dean Meyer points out, it holds pitfalls in store for those who get obsessed with it.

ITIL: From the Stacks

The following excerpt on the lifecycle of an incident of service support comes from the IT Infrastructure Library’s book Service ...

More CIOs Checking Out ITIL Best-Practices Library

As far as British imports go, the IT Infrastructure Library (ITIL) may not be as big as the Beatles. But ...

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